Pet Hotel - Front Desk Associate - Oakland

Valid8 Financial, Inc.; Oakland (CA); Remote; USD 19,320 - 27,517; Part time

Benefits offered by this job

Free daycare for your dog after first 30 days

Two weeks of free boarding for your dog or cat

30% discount on all retail

Health Benefits through 'Lemonaid'

Retirement Savings Program through CalSavers

Paid sick leave

Job summary

Wag Hotels in Oakland, CA is seeking a passionate Client Services Team Member to provide exceptional customer service in their pet daycare and boarding facility. This part-time position requires excellent communication skills and the ability to manage guest relations effectively.

Job responsibilities include maintaining records, managing client interactions, and ensuring a welcoming atmosphere for pets and their owners. Employees receive benefits like free daycare for their dogs and health benefits through 'Lemonaid'. Pay is $17.00 per hour.

Qualifications

• Must be at least 18 years of age.
• Ability to lift 50 lbs.
• Must be able to work holidays and weekends.

Responsibilities

• Provide the highest quality of customer service.
• Maintain communication between departments and clients.
• Handle guest check-ins/check-outs and respond to inquiries.

Skills

Excellent written and verbal communication skills

Organization

Ability to multitask

Computer literacy (Word, Excel, Gmail)

Comfortable handling dogs and cats

Education

High School Diploma or equivalent

Job description

Wag Hotels is the ultimate boarding and daycare resort for dogs and cats — a one-stop shop for boarding, daycare, grooming, training, and all your other pet spoiling needs. Our state-of-the-art facilities use a science-based approach in all Eco-friendly cleaning and sanitizing protocols, and our professionally trained staff provides a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week! Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world-class service and convenience to our pet parents!

We are seeking hard-working, self-motivated, and passionate dog lovers to join our professional team! As a Client Services Team Member, you will be responsible for providing the highest quality of customer service, maintaining open lines of communication between departments and clients, and maintaining medical and behavioral records of all guests using our online database. In addition, you would be managing guest check-ins/check-outs, processing online reservations, and responding to all client inquiries via email, over the phone, or face to face.

This is an entry-level position with an opportunity for growth! It requires excellent written and verbal communication skills, organization, and the ability to multitask in a fast-paced environment. Our Client Services Team members are the face of our Company as they maintain positive, professional relationships with all our clients. We are looking for personable individuals that are passionate about animals and have an aptitude for customer service.

Required Qualifications:

• Must be at least 18 years of age!
• High School Diploma or equivalent
• Must be able to work holidays and weekends (Please do not apply if you are unable to work on holidays).
• Computer literacy (Word, Excel, Gmail, etc), ability to type 30 wpm
• Ability to lift 50 lbs
• Comfortable handling dogs and cats of all sizes, breeds, and personality types

Part-time Employee Benefits Include:

• Free daycare for your dog after your first 30 days
• Two weeks of free boarding for your dog or cat (during non-peak periods)
• 30% discount on all retail
• Health Benefits through 'Lemonaid'
• Retirement Savings Program through CalSavers
• Paid sick leave

Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Work Location:

Work Remotely

Job Type: Part-time

Pay: $17.00 per hour

COVID-19 considerations: To keep our staff and clients as safe as possible we are providing masks, gloves, and hand sanitizer to the employees and maintaining social distancing. We also have each employee do a temperature check and self-evaluation at the start of each shift.