Pet Hotel - Front Desk Associate - Hollywood

Valid8 Financial, Inc.; Los Angeles (CA); On-site; USD 19,366 - 27,582; Part time

Benefits offered by this job

Free daycare after 30 days

Health Benefits through 'Lemonaid'

30% discount on all retail

Paid sick leave

Retirement Savings Program through CalSavers

Job summary

Wag Hotels in Los Angeles is looking for a Client Services Team Member to join the team. This role involves providing exceptional customer service and managing pet records. Ideal candidates have a strong passion for animals and must be able to work flexible hours, including holidays.

The position offers several benefits such as free daycare for your dog after 30 days and health benefits. Pay starts at $17.04 per hour, making it an attractive opportunity for pet lovers!

Qualifications

• Must be at least 18 years of age.
• Ability to lift 50 lbs.
• Comfortable handling dogs and cats of all sizes.

Responsibilities

• Provide high quality customer service.
• Maintain communication between departments and clients.
• Manage guest check-ins/check-outs and reservations.

Skills

Customer service

Computer literacy

Ability to handle pets

Education

High School Diploma or equivalent

Tools

Word

Excel

Gmail

Job description

Company Overview

Wag Hotels is the ultimate boarding and daycare resort for dogs and cats — a one-stop shop for boarding, daycare, grooming, training, and all your other pet spoiling needs. Our state-of-the-art facilities use a science-based approach in all Eco-friendly cleaning and sanitizing protocols, and our professionally trained staff provides a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week! Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world-class service and convenience to our pet parents!

Responsibilities

We are seeking hard-working, self-motivated, and passionate dog lovers to join our professional team! As a Client Services Team Member, you will be responsible for providing the highest quality of customer service, maintaining open lines of communication between departments and clients, and maintaining medical and behavioral records of all guests using our online database. In addition, you would be managing guest check-ins/check-outs, processing online reservations, and responding to all client inquiries via email, over the phone, or face to face.

Required Qualifications

• Must be at least 18 years of age!
• High School Diploma or equivalent
• Must be able to work holidays and weekends (Please do not apply if you are unable to work on holidays).
• Computer literacy (Word, Excel, Gmail, etc), ability to type 30 wpm
• Ability to lift 50 lbs
• Comfortable handling dogs and cats of all sizes, breeds, and personality types

Benefits

• Free daycare for your dog after your first 30 days
• Two weeks of free boarding for your dog or cat (during non-peak periods)
• 30% discount on all retail
• Health Benefits through 'Lemonaid'
• Retirement Savings Program through CalSavers
• Paid sick leave

Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Part-time

Pay: From $17.04 per hour

COVID-19 considerations: To keep our associates and clients as safe as possible we are providing masks, gloves, and hand sanitizer to our employees. We require a temperature check and self-evaluation form to be filled out by employees at the start of each shift.