Pet Hotel - Front Desk Associate

Wag Hotels; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company that is passionate about pets and providing excellent service! As a Client Services Team Member, you will be the face of the organization, ensuring that every pet and pet parent feels welcomed and cared for. This entry-level role offers the chance to grow within the animal care industry while enjoying unique perks like bringing your own pets to work. If you love animals and have a knack for customer service, this is the perfect opportunity to start your career in a fun and dynamic environment dedicated to the happiness and safety of furry friends.

Benefits

Bring your pets to work

Employee discounts on pet supplies

Flexible scheduling

Opportunity for career growth

Qualifications

• Must be at least 18 years of age.
• Excellent written and verbal communication in English.
• Comfortable handling dogs and cats of all sizes.

Responsibilities

• Provide high-quality customer service and maintain communication with clients.
• Manage guest check-ins/check-outs and process online reservations.
• Maintain medical and behavioral records of all guests.

Skills

Customer Service

Communication Skills

Organization

Multitasking

Computer Literacy

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Gmail

Job description

Do you enjoy spending time with dogs and cats as much as humans (if not more)? Wag Hotels is the place to be if you are a pet lover looking for an entry-level position to help further your career in the animal industry! Here you will get to care for all the animals in our facility: the cuddly mastiffs, the spunky chihuahuas, playful kittens, and every pet in between.

Everyone who works with us gets to enjoy the pleasure of bringing in their pets to play for free while they’re working - no more guilty looks when you leave for the day. Let your furry friend take advantage of our state-of-the-art facility, play in all-day play plus, make new friends, and have your baby going home tired, happy, and feeling loved. If you love spoiling your pets, you'll love taking advantage of our employee discount on toys, treats, leashes, and so much more!

Our mission is to provide the highest level of fun, safety, and comfort to our four-legged guests, as well as world-class service and convenience to their pet parents! If you feel you would be a great addition to our growing team, then apply with us today.

Whether you are checking in guests at the front desk, supervising playtime, or booking reservations in our corporate office, you’ll feel rewarded knowing that you're making Wag Hotels the #1 destination for pet parents looking for a home-away-from-home for their beloved furry family members.

Wag Hotels is the ultimate boarding and daycare resort for dogs and cats — a one stop shop for boarding, daycare, grooming, training, and all your other pet spoiling needs. Our state-of-the-art-facilities use a science-based approach in all Eco-friendly cleaning and sanitizing protocols, and our professionally trained staff provides a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week! Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world class service and convenience to our pet parents!

We are seeking hard-working, self-motivated, and passionate dog lovers to join our professional team!! As a Client Services Team Member, you will be responsible for providing the highest quality of customer service, maintaining open lines of communication between departments and clients, and maintaining medical and behavioral records of all guests using our online database. In addition, you would be managing guest check ins/check outs, process online reservations, and responding to all client inquires via email, over the phone, or face to face.

This is an entry-level position with opportunity for growth! It requires excellent written and verbal communication skills, organization, and the ability to multitask in a fast-paced environment. Our Client Services Team members are the face of our Company as they maintain positive, professional relationships with all our clients. We are looking for personable individuals that are passionate about animals and have an aptitude for customer service.

Required Qualifications

• Must be at least 18 years of age!
• High School Diploma or equivalent
• Must be able to work holidays and weekends (Please do not apply if you are unable to work on holidays).
• Computer literacy (Word, Excel, Gmail, etc), ability to type 30 wpm
• Ability to life 50 lbs
• Ability to work Sunday's.
• Comfortable handling dogs and cats of all sizes, breeds, and personality types
• Excellent written and verbal communication in English
  
  

Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.'

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