Pet Health Retail & Customer Support Specialist

Wynwood Dog Food Co.; Fort Lauderdale (FL); Presencial; USD 17.000 - 22.000; Tempo parcial

Resumo da vaga

Wynwood Dog Food Co. in Fort Lauderdale, FL is seeking a part-time Retail & Customer Support Associate to blend store duties with online order assistance. You will engage customers in-store, process transactions, manage inventory, and help with deliveries and product questions across channels.

You’ll handle calls and emails, learn pet-health basics, educate customers confidently, and collaborate with HQ teams to ensure smooth daily operations and a high‑quality customer experience.

Qualificações

• Previous retail and/or customer service experience required; experience in pet/ veterinary or food industries is a plus.
• Strong written and verbal communication across in-person, phone, and email.
• Ability to manage multiple priorities while assisting in-store customers and customer support inquiries.
• Highly organized with good time-management and attention to detail.
• Comfortable using POS systems and customer support tools; Shopify experience is a plus.

Responsabilidades

• Engage with customers and their dogs, offering product recommendations for meals, treats, and supplements.
• Educate customers on basic pet nutrition and dietary needs with confidence.
• Build and maintain relationships through follow-up and ongoing support.
• Manage day-to-day retail operations: merchandising, inventory, store organization, and POS transactions.
• Handle inbound/outbound calls and emails about orders, deliveries, and product questions.
• Balance in-store interactions with customer support duties throughout the day.

Conhecimentos

Retail experience

Customer service

Communication

POS experience

Shopify

Multichannel support

Descrição da vaga

Wynwood Dog Food Co. in Fort Lauderdale, FL is seeking a part-time Retail & Customer Support Associate to blend store duties with online order assistance. You will engage customers in-store, process transactions, manage inventory, and help with deliveries and product questions across channels.

You’ll handle calls and emails, learn pet-health basics, educate customers confidently, and collaborate with HQ teams to ensure smooth daily operations and a high‑quality customer experience.