Pet Groomer & Salon Trainer

PetSmart; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading company as a Pet Groomer & Salon Trainer, where you will provide exceptional service to pet parents and support a high-performing team. This role focuses on delivering quality grooming services while mentoring new stylists. Enjoy benefits like health insurance, paid time off, and career development opportunities.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• At least 2 years grooming experience; may require a technical exam.
• Full-time availability, including evenings, weekends, and holidays.

Responsibilities

• Facilitates associate experience and supports development.
• Ensures excellent pet parent experiences and positive interactions.
• Performs a full menu of grooming services.

Skills

Communication

Organizational Skills

Attention to Detail

Education

Grooming Certification

Tools

Grooming Tools

Job description

Join to apply for the Pet Groomer & Salon Trainer role at PetSmart

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PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Pet Groomer and Salon Trainer

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities
  
  

Job Summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the utmost focus on quality and care of pets. The Salon Experience Lead will support the development of bathers and new stylists, guiding them through the entire pet stylist development program.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, performance reviews, disciplinary actions, and promotions.
• Develops new and existing associates through bather and stylist certification processes.
• Identifies internal candidates for stylist training programs.
• Delegates and verifies completion of daily salon tasks.
• Addresses and manages associate complaints and grievances.
• Recognizes and celebrates associates to boost engagement.

Salon and Overall Store Experience:

• Ensures excellent pet parent experiences and positive interactions via phone, in person, or online.
• Supports pet parents, answers questions, and recommends wellness solutions.
• Engages with pet parents at checkout to encourage rebooking and promote marketing promotions.
• Uses salon tools to make reservations and manage appointments.
• Maintains store standards, policies, and a culture of empowerment.
• Performs a full menu of grooming services, including baths, brushes, nails, teeth, and sanitary services, following PetSmart standards.
• Promotes salon sales to meet targets and improve productivity.
• Maintains cleanliness, sanitation, and humane conditions for all pets.
• Reports and acts on sick or injured pets appropriately.
• Communicates business trends and best practices with the Experience Leader.
• Reports facility or supply needs.
• Recommends and sells services and products.
• Supports other departments as needed.

Qualifications

• At least 2 years grooming experience; may require a technical exam.
• Full-time availability, including evenings, weekends, and holidays.
• Proficiency with grooming tools, equipment, and products.
• Proficiency in computer applications.
• Strong communication skills.
• Ability to work under pressure and stay composed.
• Excellent organizational skills, attention to detail, and safety awareness.

Supervisory Responsibility

• No direct reports but supports and guides associates’ development.
• Provides feedback on performance to supervisor.

Physical Demands and Work Environment

• Requires standing, walking, climbing, handling, feeling, and writing. Vision abilities include depth perception.
• Must frequently lift/move up to 50 pounds; occasionally more than 100 pounds with assistance.
• Exposure to mechanical parts, wet environments, pet hair, and moderate noise; handling live animals is common.

Join Us

Make a meaningful impact daily—helping customers, celebrating pets, and creating moments that matter. We value diversity and the passion for pets among our 50,000 associates. Apply now to join our team and help us do Anything for Pets and the people who love them.

This summary describes general work levels and is not exhaustive. Pay will be based on experience, training, skills, and store location. PetSmart is an equal opportunity employer. Applicants must be over 18 (except where law states otherwise). For specific locations, we consider applicants with arrest records in accordance with local laws.