Pet Groomer & Salon Trainer

PetSmart; Dawsonville (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Pet Groomer & Salon Trainer to join their team. This role focuses on delivering exceptional pet care while supporting the development of grooming associates. With a commitment to quality and customer satisfaction, you'll play a vital role in enhancing the salon experience for both pets and their owners. Enjoy a fulfilling career path with opportunities for growth and a supportive work environment that values your unique contributions. If you love pets and want to make a difference, this is the opportunity for you!

Benefits

Paid weekly

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• At least 2 years grooming experience; may require a technical exam.
• Full-time availability with flexibility for evenings, weekends, and holidays.

Responsibilities

• Facilitates associate experience and supports development through training.
• Ensures positive pet parent experiences and handles interactions effectively.

Skills

Grooming experience

Communication skills

Organizational skills

Computer skills

Tools

Grooming tools

Salon management software

Job description

Join to apply for the Pet Groomer & Salon Trainer role at PetSmart

Join to apply for the Pet Groomer & Salon Trainer role at PetSmart

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Pet Groomer and Salon Trainer

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the utmost focus on quality and care of pets. The Salon Experience Lead will support the development of bathers and new stylists, guiding them through the entire pet stylist development program.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, performance reviews, disciplinary actions, and promotions.
• Develops new and existing associates through bather and stylist certification processes.
• Identifies internal candidates for stylist training programs.
• Delegates and validates completion of daily salon tasks.
• Addresses and manages associate complaints and grievances.
• Recognizes and celebrates associates to boost engagement.

Salon and Store Experience:

• Ensures positive pet parent experiences and handles interactions via phone, in person, or online, addressing concerns effectively.
• Supports pet parents, answers questions, and recommends wellness solutions.
• Engages with pet parents at checkout to encourage rebooking and promote marketing promotions.
• Uses salon tools to make reservations and manage appointments.
• Maintains store standards and promotes a culture of empowerment and compliance with policies and ethics.
• Performs grooming and bathing services according to standards.
• Promotes salon sales and achieves sales targets and metrics.
• Ensures cleanliness, sanitation, and humane treatment of pets in the grooming area.
• Acts promptly on sick or injured pets and coordinates vet transportation as needed.
• Communicates business trends and best practices to leadership.
• Reports facility or supply needs.
• Recommends and sells services and products.
• Supports other departments as required.

Qualifications

• At least 2 years grooming experience; may require a technical exam.
• Full-time availability with flexibility for evenings, weekends, and holidays.
• Proficiency with grooming tools, equipment, and products, and safety compliance.
• Computer skills.
• Strong communication skills.
• Ability to work under pressure and maintain composure.
• Organizational skills and attention to safety and detail.

Supervisory Responsibility

• No direct reports, but supports and guides other associates’ development.
• Provides performance feedback to supervisor.

Physical Demands and Work Environment

• Requires standing, walking, climbing, and handling objects; frequent reaching, stooping, kneeling, and talking/hearing.
• Must lift up to 50 pounds frequently, and more with team lifts.
• Exposure to mechanical parts, wet environments, pet hair, and noise; handling live animals.

Join Us

Make a meaningful impact daily by helping customers and their pets. We value diversity and the unique perspectives of our 50,000 associates, united by a passion for pets. Apply now to become part of our team and help us do Anything for Pets!