Pet Groomer & Salon Trainer

PetSmart; Chester (WV); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Pet Groomer & Salon Trainer to join their dynamic team. In this role, you'll provide exceptional service to pet parents while supporting a high-performing team. You'll be responsible for training new stylists, maintaining salon standards, and ensuring the well-being of pets in your care. This position offers a fulfilling opportunity to make a meaningful impact every day, whether it's helping a customer select their first pet or celebrating a pet's special moments. Join a company that values its associates and pets alike, and enjoy a rewarding career path with numerous benefits.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• Minimum 2 years grooming experience; may require a technical exam.
• Strong communication skills, both written and verbal.
• Ability to work under pressure and stay composed.

Responsibilities

• Facilitates associate experience and supports associate development.
• Ensures a positive pet parent experience through effective interactions.
• Performs grooming services including baths, brushes, and nails.

Skills

Grooming experience

Communication skills

Organizational skills

Proficiency with grooming tools

Computer applications

Education

High school diploma or equivalent

Tools

Grooming tools and equipment

Job description

Join to apply for the Pet Groomer & Salon Trainer role at PetSmart

Join to apply for the Pet Groomer & Salon Trainer role at PetSmart

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Pet Groomer and Salon Trainer

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities
  
  

Job Summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the utmost focus on quality and care of pets. The Salon Experience Lead will support the development of bathers and new stylists, guiding them through the entire pet stylist development program.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Facilitates the associate experience and supports associate development. This includes training, onboarding, mentoring, coaching, and providing feedback for performance reviews, disciplinary actions, and promotions.
• Develops new and existing associates through bather and stylist certification processes.
• Identifies internal candidates for stylist training programs.
• Delegates and validates completion of daily salon tasks.
• Addresses and manages associate complaints and grievances.
• Recognizes and celebrates associates to promote engagement.

Salon and Overall Store Experience:

• Ensures a positive pet parent experience through interactions via phone, in person, or online, addressing concerns effectively.
• Supports pet parents, offers recommendations, and promotes wellness solutions.
• Engages with pet parents at checkout to encourage rebooking and promote marketing promotions.
• Uses salon tools to make reservations and manage appointments.
• Maintains store standards, ensuring policies, procedures, and ethical codes are followed.
• Performs grooming services including baths, brushes, nails, teeth, and sanitary services according to PetSmart standards.
• Promotes salon sales and helps achieve sales targets and metrics.
• Maintains cleanliness, sanitation, and humane treatment of pets in the grooming area.
• Responds promptly to sick or injured pets, including transport to veterinary care if needed.
• Communicates business trends and best practices with the Experience Leader.
• Reports facility or supply needs as required.
• Recommends and sells services and merchandise.
• Supports other departments as needed. Other duties may be assigned.

Qualifications

• Minimum 2 years grooming experience; may require a technical exam.
• Full-time availability, flexible schedule including evenings, weekends, and holidays.
• Proficiency with grooming tools, equipment, and products.
• Proficiency in computer applications.
• Strong communication skills, both written and verbal.
• Ability to work under pressure and stay composed.
• Strong organizational skills, attention to detail, and safety awareness.

Supervisory Responsibility

• No direct reports, but supports and guides other associates’ development.
• Provides performance feedback to supervisor.

Physical Demands and Work Environment

• Requires standing, walking, ladder climbing, and manual handling. Ability to reach, stoop, kneel, crouch, talk, and hear. Vision requirements include depth perception.
• Must frequently lift/move up to 50 lbs and occasionally more than 100 lbs with assistance.
• Exposure to mechanical parts, wet environment, pet hair, and noise. Handling live animals is common.

Do What You Love

Join us to make a meaningful impact every day. Whether helping a customer select their first fish, celebrating a pet's birthday, or seeing a pet parent's smile after a groom—you're creating moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

We’re excited you’re interested in joining our team and helping us do Anything for Pets. We look forward to learning your story! Apply Now!

Note: This summary describes general work levels and is not exhaustive. Exact duties and pay depend on experience, skills, and location. PetSmart is an equal opportunity employer, considering all qualified applicants regardless of protected characteristics. Applicants must be over 18 (except where law specifies otherwise).

Locations in Waterloo, San Francisco, or Los Angeles: We consider applicants with arrest records per local laws.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail