Pet ER Experience Specialist - Flexible Hours

veterinaryemergencygroupst; Dallas (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work schedules

Employee referral program

VEG swag and meals

Job summary

VEG is seeking a Customer Experience Coordinator in Dallas to define the customer experience through service, focus, and participation. You will be outgoing and personable, representing the VEG brand with patients and their families, and ensuring a high-quality experience before, during, and after visits.

You will grow in a fast-paced emergency setting, coordinating communications, guiding financial options, and supporting the care team to deliver compassionate, patient-centered care.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills and positive interactions with customers.
• Ability to multitask and thrive in high-stakes environments.
• High emotional intelligence and empathy in dealings with people and pets' families.
• Adaptable and comfortable in fast-paced hospital settings.
• Problem solving mindset with focus on innovative solutions.
• Willing to work in a noisy environment with odors; nights, weekends and holidays may be required.

Responsibilities

• Greet customers warmly in person, over the phone, or online with urgency.
• Oversee all customer communications and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and proactively say yes to needs.
• Listen empathetically, resolve concerns swiftly, and anticipate issues.
• Keep nursing team and doctors updated on customer needs for seamless care.
• Provide guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting customer data.
• Follow up after visits to check pet care and strengthen relationships.
• Capture special moments and foster lasting connections with customers and pets.

Skills

Customer service

Communication skills

Multitasking

Emotional intelligence

Adaptability

Tools

Practice management software

Job description

VEG is seeking a Customer Experience Coordinator in Dallas to define the customer experience through service, focus, and participation. You will be outgoing and personable, representing the VEG brand with patients and their families, and ensuring a high-quality experience before, during, and after visits.

You will grow in a fast-paced emergency setting, coordinating communications, guiding financial options, and supporting the care team to deliver compassionate, patient-centered care.