Pet Clinic Team Lead: Field Ops & Coaching

Petco Animal Supplies, Inc.; West Columbia (SC); On-site; USD 52,000 - 70,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Clinic Lead to provide functional direction to field staff and serve as the primary escalation point for clinic-related issues. The role includes driving company vehicles to vaccination clinics and ensuring daily clinic performance and compliance.

You will lead the field team, coach clinic roles, manage customer interactions, and work with store management to optimize clinic operations and paperwork accuracy.

Qualifications

• Must be able to perform all clinic roles and provide leadership to the team.
• Outstanding customer service skills and a professional demeanor.
• Ability to operate company vehicles and coordinate field activities.
• Strong communication and conflict resolution abilities.

Responsibilities

• Provide functional direction and supervision to field team.
• Coach clinic roles and fill roles as needed.
• Safely operate company vehicle to clinic locations.
• Communicate with customers to manage difficult situations.
• Liaise with clinic leadership to optimize location and practices.
• Ensure clinic processes and paperwork are accurate.
• End-of-day reporting and reconciliation of clinic activities.

Skills

Leadership

Customer service

Communication

Team management

Job description

Petco Animal Supplies, Inc. is seeking a Clinic Lead to provide functional direction to field staff and serve as the primary escalation point for clinic-related issues. The role includes driving company vehicles to vaccination clinics and ensuring daily clinic performance and compliance.

You will lead the field team, coach clinic roles, manage customer interactions, and work with store management to optimize clinic operations and paperwork accuracy.