Pet Care Specialist

TULSA SPCA; Tulsa (OK); On-site; USD 27,000 - 36,000; Full time

Job summary

Tulsa SPCA is seeking a dedicated Pet Care team member to perform daily animal care, cleaning, feeding and medical monitoring for dogs and cats. The role requires friendly, professional communication with the public and adopters, after-hours availability, and adherence to shelter safety policies.

Responsibilities include assisting with adoptions, providing enrichment and socialization, maintaining kennels and facilities, and supporting transport of animals for events or transfers.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service for the public and adopters.
• Ability to work with animal care duties in a shelter environment.

Responsibilities

• Daily cleaning and care for dogs and cats.
• Assist with adoptions and show animals to the public.
• Enrichment and behavior assessment under supervision.
• Maintain shelter cleanliness and safety procedures.
• Transport animals as needed within the campus and events.

Skills

Communication

Customer service

Attention to detail

Work under pressure

Education

High School or GED

Job description

Department: Pet Care

Reports To: Pet Care Manager

Status: Non-Exempt, full-time, $15/hour

Communication will be sent VIA email.

POSITION SUMMARY

Include but are not limited to: cleaning, feeding, watering, medicating, assessing behaviors, training and socializing, and care of all animals (dogs and cats) assigned. Daily cleaning and disinfecting of: cages, runs, kennels, yards, cat colony room, and general cleaning duties associated with the Tulsa SPCA facility. Must demonstrate excellent customer service skills at all times to the public, their pets, and pets in waiting. Must be polite and professional, knowledgeable about animals in the facility, and be available when called upon to show animals to the public. Any other job-related duties and responsibilities relating to the management and well-being of the shelter animals as assigned.

This job classification has been designated as a safety-sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.

Tulsa SPCA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

PRIMARY ACCOUNTABILITIES

1. Daily cleaning, feeding, watering, medicating, assessing behaviors, training and socializing, and care of all animals (dogs and cats) assigned.
2. Maintain the highest standard of customer service.
   1. Maintain a professional manner at all times, being compassionate and respectful to clients
3. Assist with the operation of the shelter
   1. Maintain the cleanliness and orderliness of the shelter

ESSENTIAL FUNCTIONS & DUTIES

• Daily cleaning, feeding, and watering of all shelter animals (dogs and cats)
• Assist with adoptions
  • Initiate conversation with potential adopter to assess home life and lifestyle
  • Properly show animals to public, keeping the safety of everyone including the animal in mind
  • Exhibit good customer service to all members of the public
  • Answer questions about feeding, walking, animal behavior, veterinary needs
• Enrichment
  • Follow instructions and guidelines given by Pet Care Manager to give all animals in our care quality enrichment and training
• Daily Shelter Cleaning
  • Includes kennels, cat colony rooms, breakrooms, laundry, bedding, crates, carriers, toys, yard
  • Follow proper cleaning procedures including appropriate steps and ratio of cleaning products
• Welfare of Shelter Animals
  • Monitor animals to ensure that the Five Freedoms are being met at all times
  • Bring any concerns about an animal to supervisor
• Transporting Animals
  • Includes moving animals on our campus as well as potentially transporting animals via vehicle to adoption events, school visits, meetings, transfer to other agencies, etc.

KEY COMPETENCIES

• Strong communication skills, both verbal and written
• Customer service skills -- Ability to work with staff, adopters, and foster parents
• Strong attention to detail and task orientation.
• Ability to work under pressure.

POSITION REQUIREMENTS

Education/Experience Required

• High School or GED required
• General knowledge of animal welfare helpful.
• Must possess a valid and current Oklahoma Driver's License and have the ability to drive
• Excellent oral and written communication skills a must
• Team oriented
• Knowledge of basic computer skills preferred

Physical Demands

• Repetitive bending, stooping, standing, kneeling, and similar movements required for purposes of cleaning, lifting of supplies/animals.
• Must be able to physically restrain dogs weighing 50lbs +
• Noise levels in kennel areas vary.

SCHEDULE

FT position. Schedule can vary, shift changes will be necessary sometimes as will work on holidays and some overtime.

Must be able to pass a background check