Pet Care Sales Associate — Welcoming, Pet-First Expert

Petco; Katy (TX); On-site; USD 17,000 - 19,000; Full time

Job summary

Petco in the United States is seeking a Sales Associate to be at the heart of the Pet Care Center experience, helping pet parents find the right products and services while creating a welcoming, safe environment.

This role involves greeting customers, processing sales and returns, stocking shelves, and supporting inventory while adhering to policies and safety standards; flexible availability includes evenings, weekends, and holidays.

Qualifications

• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.

Responsibilities

• Deliver consistent, courteous, and knowledgeable service.
• Support the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Greet customers and deliver friendly, helpful, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Help maintain an organized, visually appealing sales floor.
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Assist with store recovery, merchandising, and promotional set-ups.
• Follow all company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.

Skills

Retail experience

Customer service

Cash handling

Communications

Multi-tasking

Job description

Petco in the United States is seeking a Sales Associate to be at the heart of the Pet Care Center experience, helping pet parents find the right products and services while creating a welcoming, safe environment.

This role involves greeting customers, processing sales and returns, stocking shelves, and supporting inventory while adhering to policies and safety standards; flexible availability includes evenings, weekends, and holidays.