Pet Care Sales Associate — Make a Difference

Petco Animal Supplies, Inc.; Bastrop (TX); On-site; USD 14,000 - 19,000; Full time

Job summary

Petco is hiring a Sales Associate to welcome pet parents, guide product choices, and provide a safe, engaging shopping environment in our Pet Care Center. You’ll help customers find the right products and services, process sales and returns, stock merchandise, and support inventory integrity while following all policies and safety standards.

This role emphasizes teamwork, strong communication, and the ability to multitask in a fast-paced retail setting.

Qualifications

• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.

Responsibilities

• Pet First: Support the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Foster the Fun: Greet customers and deliver friendly, helpful, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Help maintain an organized, visually appealing sales floor.
• Let’s Go!: Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Assist with store recovery, merchandising, and promotional set-ups.
• Follow all company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.
• Customer Experience & Sales: Deliver consistent, courteous, and knowledgeable service.
• Educate customers on products, services, and promotions.
• Support store sales and service goals.
• Operations & Merchandising: Maintain store cleanliness, organization, and presentation standards.
• Assist with inventory replenishment and stock accuracy.
• Support daily operational routines and task execution.
• What Success Looks Like: Customers feel welcomed and supported during every visit.
• The sales floor is clean, stocked, and easy to shop.
• Team members work collaboratively to support store goals.
• Pets are cared for safely and responsibly.

Skills

Customer service

Pet care passion

Communication

Multitasking

Cash handling

Attention to detail

Job description

Petco is hiring a Sales Associate to welcome pet parents, guide product choices, and provide a safe, engaging shopping environment in our Pet Care Center. You’ll help customers find the right products and services, process sales and returns, stock merchandise, and support inventory integrity while following all policies and safety standards.

This role emphasizes teamwork, strong communication, and the ability to multitask in a fast-paced retail setting.