Pet Care Sales Associate - Customer Experience Pro

Petco; Concord (NC); On-site; USD 16,000 - 23,000; Full time

Job summary

Petco is seeking a Sales Associate to help pet parents find the right products and solutions for their pets. You’ll create a welcoming, safe, and engaging environment on the Pet Care Center floor, assisting customers and processing transactions with accuracy.

You’ll work in a fast-paced, purpose-driven retail setting, supporting a team that puts pets and people first. Evening, weekend, and holiday availability is expected.

Qualifications

• Experience in retail or customer service preferred but not required.
• Interest in pet care and passion for helping customers.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced setting.
• Comfort with cash handling and basic math.
• Reliable with attention to detail.

Responsibilities

• Greet customers and provide friendly, solution-focused service.
• Assist customers in selecting products and services for pets.
• Process sales, returns, and exchanges accurately.
• Stock shelves and maintain merchandise presentation.
• Support store recovery, merchandising, and promotional setups.
• Follow company policies and safety standards.

Skills

Retail experience

Customer service

Communication

Multitasking

Cash handling

Attention to detail

Job description

Petco is seeking a Sales Associate to help pet parents find the right products and solutions for their pets. You’ll create a welcoming, safe, and engaging environment on the Pet Care Center floor, assisting customers and processing transactions with accuracy.

You’ll work in a fast-paced, purpose-driven retail setting, supporting a team that puts pets and people first. Evening, weekend, and holiday availability is expected.