Pet Care Coordinator - Emergency Vet Receptionist

THE ST. LOUIS VETERINARY EMERGENCY GROUP, INC; O’Fallon (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Job summary

PetVet Care Centers' Animal Emergency Clinic - O'Fallon is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role performs a range of administrative and customer service tasks to support the hospital, aligning with common Veterinary Receptionist or Client Care Specialist positions.

The O'Fallon clinic is a 24/7 emergency hospital serving the St. Louis region for nearly 40 years, with advanced surgical capabilities and exotic pet emergency care.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• 0–1 years of customer service or reception experience, including client check-in/check-out.
• Willing to train.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Phone systems

Cash handling

Education

High school diploma or GED

Job description

PetVet Care Centers' Animal Emergency Clinic - O'Fallon is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role performs a range of administrative and customer service tasks to support the hospital, aligning with common Veterinary Receptionist or Client Care Specialist positions.

The O'Fallon clinic is a 24/7 emergency hospital serving the St. Louis region for nearly 40 years, with advanced surgical capabilities and exotic pet emergency care.