Compassionate Client Care Specialist — Pet Aftercare

Gateway Services Inc.; Las Vegas (NV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Paid training

Health Savings Account

Pet Insurance

Employee Discount Marketplace

Job summary

Gateway Services Inc. is seeking a Client Care Specialist to join their team. In this role, you will serve as the first point of contact for veterinary clinics and pet parents, providing guidance with empathy and professionalism.

Your mission is to ensure pets are cared for with dignity while supporting families through challenging times. You'll answer inquiries, coordinate service requests, and maintain a compassionate environment.

Qualifications

• Previous customer service experience is preferred.
• Ability to communicate with empathy and professionalism.
• Capable of staying calm in emotionally sensitive situations.
• Enjoy working in a fast-paced environment.

Responsibilities

• Support veterinary clinics and pet parents by phone, email, and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure fulfillment of promises.
• Resolve concerns promptly while maintaining customer confidence.

Skills

Communication skills

Attention to detail

Empathy

Customer service

Job description

Gateway Services Inc. is seeking a Client Care Specialist to join their team. In this role, you will serve as the first point of contact for veterinary clinics and pet parents, providing guidance with empathy and professionalism.

Your mission is to ensure pets are cared for with dignity while supporting families through challenging times. You'll answer inquiries, coordinate service requests, and maintain a compassionate environment.