Pet Care Assistant - 005131

A Caring Doctor (North Carolina), P.C.; Harrisburg (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Wellness resources

Job summary

Banfield Pet Hospitals in Harrisburg, NC is seeking a Pet Care Assistant to work with the veterinary team in preparing treatment rooms, vaccinations, fecals, slides and in-house tests, while keeping the hospital welcoming, clean and efficient for clients and pets.

You will restrain and handle pets during examinations, support client education on preventive care and wellness plans, and assist the Client Services Coordinator as needed, all while upholding hospital protocols.

Qualifications

• Ability to multi-task and manage multiple tasks under distracting conditions.
• Fluent English communication, both written and spoken, with proper grammar and vocabulary.
• Organizational skills and a systematic approach to assignments.
• Problem-solving ability to identify and apply practical solutions.
• Strong client service mindset and ability to deliver attentive, courteous service.
• Comfortable with computer software such as Microsoft Word, Excel, Access, Outlook.

Responsibilities

• Prepare the treatment room and all necessary medical items for examinations.
• Set up fecals, smears, and skin scrapings as allowed by state rules.
• Maintain the flow of the Cycle of Service and assist with client education.
• Restrain and handle pets during examinations, treatments, or inoculations.
• Prepare routine in-house laboratory tests as allowed by state rules.
• Monitor comfort of hospitalized patients and maintain hospital cleanliness.

Job description

Summary of Job Purpose and Function

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Prepare the treatment room for examination of pets and all necessary medical items and supplies (e.g., vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician.
• Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service in accordance with the position.
• Provide client education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets.
• Serve as support to the Client Services Coordinator staff on an as-needed basis.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests (e.g., canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients.
• Walk, exercise, feed, and clean cages and pets when approved by the veterinarian or veterinary technician.
• Bathe and dip pets when necessary to treat dermatological conditions as advised by the veterinarian or veterinary technician.
• Clean the surgical suite and instruments.
• Ensure cleanliness of the hospital, including housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal, and instrument cleaning as outlined by hospital protocols.
• Other job duties as assigned.

Hiring Qualifications – Capabilities and Experience (can do)

• Ability to multi-task; manage multiple tasks at one time; quickly and accurately shift attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; correct spelling of commonly used English words and job‑specific terms; demonstrates strong written and verbal communication skills.
• Organizational ability – demonstrates a systematic approach in carrying out assignments; very orderly and excels at turning chaos into order.
• Problem‑solving skills – demonstrates a strong ability to identify, analyze and solve problems; translates problems into practical solutions.
• Client service skills – consistently ensures the team provides the client with attentive, courteous and informative service; gains personal satisfaction from delivering great service.
• Intellectual ability – accurately and consistently follows instructions delivered in oral, written or diagram format; can provide directions.
• Mathematical ability – ability to add, subtract, multiply and divide, compute rates, ratios and percentages; ability to convert units of measurement.
• Computer skills – comfortably and confidently uses a computer and specialized software such as MicrosoftWord, Excel, Access, Outlook, etc.

Hiring Qualifications – Attitudes (will do)

• Initiative – shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures; takes on additional responsibility when both big and small tasks need to be done.
• Integrity – firmly adheres to the values and ethics of Banfield Pet Hospitals; exhibits honesty, discretion and sound judgment.
• Cooperativeness – willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
• Flexibility – is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence – able and willing to perform tasks and duties without supervision.

Pay Range

Hourly: $15.00 – $16.44. The rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Student Debt Relief Program for full‑time DVMs.
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑Being Resources – free coaching and counseling sessions.
• Associate Life Insurance (company‑paid) and optional supplemental life insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Backup Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan covering a wide range of legal needs.
• Identity Protection service.
• Commuter Benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

Benefits eligibility is based on employment status: full‑time associates are eligible for all benefit programs (student debt program available for full‑time DVMs only); part‑time associates are eligible for those benefits with an asterisk.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: a better world for pets. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. We know that’s best achieved by upholding the health and well‑being of our associates.