Pet Care Assistant - 004041

Medical Management International, Inc.; Boston (MA); On-site; USD 20,664 - 25,223; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Generous Retirement Plans

Paid Time Off

Continuing Education Allowance

Flexible Spending Accounts

Exclusive Discounts on products and services

Job summary

VCA Inc. in Boston is seeking a Pet Care Assistant to work with the veterinary team in providing top-notch medical care for pets. This role entails preparing treatment rooms, educating clients on pet wellness, and ensuring the hospital environment is clean and welcoming.

Ideal candidates will excel in multi-tasking, possess excellent communication skills, and have a passion for animal care. Join us in our mission to create a better world for pets.

Qualifications

• Demonstrates ability to multi-task and manage multiple tasks under distracting conditions.
• Fluent in English, with strong written and verbal communication skills.
• Systematic approach in carrying out assignments and demonstrates organizational skills.

Responsibilities

• Prepare the treatment room for examination of pets.
• Provide education regarding preventive care and Optimum Wellness Plans.
• Ensure cleanliness of the hospital as outlined by protocols.

Skills

Multi-tasking

Communication skills

Organizational ability

Problem solving skills

Client service skills

Mathematical ability

Computer skills

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Job Summary

Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Prepare the treatment room for examination of pets and all necessary medical items and supplies (e.g., vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician.
• Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service in accordance to position.
• Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets.
• Serve as support to the Client Services Coordinator staff on an as‑needed basis.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in‑house laboratory tests (e.g., canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients.
• Ensure the comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages and pets (when approved by the veterinarian or veterinary technician).
• Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician).
• Clean the surgical suite and instruments.
• Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols.
• Other job duties as assigned.

Hiring Qualifications

Capabilities and Experience (can do)

• Ability to multi‑task: manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills: reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; correctly spells commonly used English words and job‑specific terms; demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability: demonstrates a systematic approach in carrying out assignments; is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills: demonstrates a strong ability to identify, analyze and solve problems; translates problems into practical solutions.
• Client service skills: consistently ensures the team provides the client with attentive, courteous and informative service; gains and shows personal satisfaction from delivering great service.
• Intellectual ability: accurately and consistently follows instructions delivered in an oral, written or diagram format; can provide directions.
• Mathematical ability: ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills: comfortably and confidently uses a computer and specialized software (Microsoft Word, Excel, Access, Outlook, etc.).

Attitudes (will do)

• Initiative: shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures; takes on additional responsibility when both big and small tasks need to be done.
• Integrity: firmly adheres to the values and ethics of Banfield Pet Hospitals; exhibits honesty, discretion, and sound judgment.
• Cooperativeness: willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility: is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence: able and willing to perform tasks and duties without supervision.

Pay Range

The pay range for this role is $15.00 - $18.31 hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs).
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑being Resources.
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA).Health Savings Account (HSA).
• Paid Parental Leave (both birth and adoption).
• Continuing Education Allowance (for Eligible Positions).
• Back‑Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well‑being of our associates.