Pet Care Assistant

Banfield Pet Hospital; Minnetonka (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Pet Care Assistant to join their veterinary team. This role is vital in ensuring pets receive the best medical care in a welcoming environment. You'll be responsible for preparing treatment rooms, assisting with examinations, and providing comfort to hospitalized pets. Ideal candidates will possess strong communication skills and a passion for animal care. This position offers competitive pay and comprehensive benefits, making it an excellent opportunity for those looking to make a difference in the lives of pets and their owners.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Prepare treatment room and medical supplies for pet examinations.
• Monitor comfort of hospitalized pets and provide client education.

Skills

Multi-tasking

Communication Skills

Organizational Skills

Problem-solving Skills

Client Service Skills

Mathematical Skills

Computer Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

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Summary Of Job Purpose And Function

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, ensuring this is delivered in a happy, welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Prepare the treatment room for examination of pets and all necessary medical items and supplies (e.g., vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service according to the position. Provide client education on preventive care, Optimum Wellness Plans, and the basic status of hospitalized pets. Support the Client Services Coordinator staff as needed.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests (e.g., canine heartworm, feline leukemia, FIV, and canine parvovirus) as permitted by state regulations.
• Monitor and ensure the comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages and pets, when approved by the veterinarian or veterinary technician.
• Bathe and dip pets as needed to treat dermatological conditions, upon veterinary advice.
• Clean the surgical suite and instruments.
• Maintain hospital cleanliness, including laundry, dishes, mopping, cage cleaning, trash removal, and instrument cleaning, following hospital protocols.
• Perform other duties as assigned.

Hiring Qualifications

Capabilities and Experience (CAN DO)

• Ability to multi-task efficiently under distracting conditions.
• Strong communication skills in English, both written and verbal.
• Organizational skills to systematically carry out tasks.
• Problem-solving skills to identify and resolve issues effectively.
• Client service skills to provide attentive and courteous service.
• Ability to follow instructions accurately.
• Mathematical skills to perform basic calculations and conversions.
• Comfortable using computers and software such as Microsoft Office.

Attitudes (WILL DO)

• Initiative in problem-solving and taking responsibility.
• Integrity in adhering to company values and ethics.
• Cooperativeness and collaboration with team members.
• Flexibility to adapt to changing situations.
• Independence in performing duties.
• Stress tolerance and resilience, maintaining a positive attitude under pressure.

Working Conditions

• Ability to work at a computer for extended periods.
• Comfort around various pets.
• Potential for overtime, including weekends and evenings.
• Physical ability to stand, walk, kneel, and lift up to 50 pounds.
• Good hand-eye coordination and visual acuity.

Experience, Education, and Training

• High School Diploma preferred.
• Minimum age of 18 for radiography duties.
• At least one year of related experience; customer service experience preferred.

Compensation & Benefits

• Pay range: $15.97 - $19.75/hour, depending on experience and location.
• Benefits include medical, dental, vision, life insurance, disability, FSA, 401(k), paid time off, and more.

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, religion, gender, or other protected statuses.