Pet Care Assistant

MARS Veterinary; Los Angeles (CA); On-site; USD 20,664 - 25,223; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous retirement plans

Paid time off and holidays

Top-tier mental health and wellbeing resources

Continuing education allowance

Commuter benefits

Job summary

VCA Inc. in Los Angeles is seeking dedicated individuals to handle multiple tasks in a busy environment. Candidates should be able to demonstrate exceptional communication and client service skills, as well as the ability to work comfortably with pets.

The role requires a High School Diploma, with one year of related experience preferred. Benefits include comprehensive medical, dental, vision insurance, and a retirement plan. Pay ranges from $15.00 to $18.31 per hour.

Qualifications

• Must be at least 18 years old.
• One year of related experience required; customer service experience preferred.

Responsibilities

• Requires long periods of computer work.
• Comfortable working around pets.
• Workload may exceed 30 hours per week.
• Requires good hand-eye coordination and visual acuity.

Skills

Ability to multi-task

Communication skills

Organizational ability

Problem solving skills

Client service skills

Intellectual ability

Mathematical ability

Computer skills

Education

High School Diploma

Job description

Core Responsibilities and Skills

• Ability to multi-task – manages multiple tasks simultaneously, shifts attention quickly under distracting conditions without loss of accuracy.
• Communication skills – reads, writes, speaks fluent English with appropriate grammar, style, and vocabulary; demonstrates exceptional written and verbal communication.
• Organizational ability – takes a systematic approach, is orderly, and turns chaos into order.
• Problem solving skills – identifies, analyzes, and solves problems decisively, translating them into practical solutions.
• Client service skills – consistently provides attentive, courteous, and informative service to clients, gaining personal satisfaction.
• Intellectual ability – accurately follows instructions in oral, written, or diagram format.
• Mathematical ability – performs addition, subtraction, multiplication, division, rate, ratio, and percentage calculations, and converts units of measurement.
• Computer skills – comfortably uses Microsoft Word, Excel, Access, Outlook, and other specialized software.

Attitudes (Will Do)

• Initiative – uses discretion to find solutions, presents ideas to enhance current processes.
• Integrity – adheres to Banfield values, remains honest, discreet, and exercises sound judgment.
• Cooperativeness – collaborates and compromises, promptly shares relevant information.
• Flexibility – remains open to changing circumstances and performs all assigned tasks.
• Independence – independently performs tasks without supervision.
• Tolerance for Stress / Resilience – maintains a positive outlook, rebounds quickly, and keeps composure while dealing with stressful situations.

Special Working Conditions

• Requires long periods of computer work.
• Comfortable working around pets (dogs, cats, birds, reptiles, etc.).
• Workload may exceed 30 hours per week and includes weekends and evenings.
• Requires mental processes for reasoning, remembering, mathematics, and language skills.
• Work environment has moderately high noise level.
• Requires adequate ambulation skills to perform duties at the hospital.
• Must be able to stand, walk, stoop, kneel, crouch, climb, and move up to 50 pounds.
• Requires good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity (close, distance, color, peripheral, depth perception).
• May be exposed to pets that bite or scratch, anesthesia, radiation, biological hazards, and medication/controlled substances.

Experience, Education, and Training

• High School Diploma preferred.
• Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• One year of related experience required; customer service experience preferred.

Equal Opportunity Employer

We are a drug‑free, smoke‑free, equal‑opportunity employer.

Pay Range

$15.00 – $18.31 per hour.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous retirement plans (401(k) and Roth) with company match.
• Best‑in‑class student debt relief program for full‑time DVMs.
• Paid time off and holidays.
• Top‑tier mental health and wellbeing resources, including coaching and counseling.
• Associate life insurance (company‑paid) and supplemental options.
• Company‑paid short‑term and long‑term disability coverage.
• Flexible Spending Account (FSA) for healthcare and dependent care expenses.
• Health Savings Account (HSA).
• Paid parental leave for birth and adoption.
• Continuing education allowance (eligible positions).
• Backup child and elder care & family support resources.
• Fertility and family building support.
• Digital exercise therapy program.
• Voluntary protection benefits.
• Legal plan covering a wide range of legal needs.
• Identity protection services.
• Commuter benefits.
• Three free optimum wellness plans for pets.
• Exclusive discounts on products and services.

Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); part‑time Associates are eligible for benefits marked with an asterisk (*) in the descriptions above.