Pet Care & Adoptions Specialist - Petco

KC Pet Project; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

KC Pet Project seeks a dedicated Pet Care & Adoptions Specialist for its Satellite Adoption Center. This full-time role involves providing high-quality customer service, facilitating pet adoptions, and ensuring the well-being of adoptable animals. Ideal candidates will have strong communication skills, a willingness to engage with the public, and a deep commitment to animal welfare.

Qualifications

• Minimum one year experience in customer service or retail sales.
• Previous experience in animal care highly desirable.
• Must have a valid driver's license.

Responsibilities

• Provide excellent customer service and facilitate adoptions.
• Conduct adoption interviews and educate new adopters.
• Maintain accurate adoption records and process transactions.

Skills

Customer Service

Animal Handling

Communication

Education

High school diploma or equivalent

Job description

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Base pay range

$17.00/hr - $18.00/hr

Position: Pet Care & Adoptions Specialist – Petco

Department: Satellite Adoptions

Location: Petco Adoptions Center (11620 W. 95th St., Overland Park, KS 66214)

Reports to: Satellite Adoptions Manager

Category: Hourly, non-exempt

Schedule: Full-time, 5 shifts weekly (including one weekend day), 10:30am-6:30pm

Salary: $17/hour

Position Overview:

KC Pet Project’s Satellite Adoption Center team members are critical to the success of our lifesaving efforts in creating a safe and compassionate community for pets and people. Our dedicated and dynamic satellite adoptions center team of staff and volunteers work together to provide care and enrichment for our adoptable animals, matchmake potential adopters with a well-suited family pet, and build relationships with community members through excellent customer service, processing adoptions, and soliciting support for our mission.

Duties and Daily Responsibilities:

• Responsible for being an exemplary role model in customer experience excellence. Make a good appearance, maintain a positive attitude, and deal tactfully and effectively with the public. Represent KC Pet Project in a professional, caring, and solution-oriented manner while embracing our “Solutions, Not Excuses” and “One Mission, One Team” mottos.
• Provide excellent customer service, including but not limited to interactions with guests, potential adopters, facilitating meet-and-greet sessions, explaining any history we have on the animal, conducting dog to dog introductions, and dealing tactfully and effectively with the public. Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
• Communicate clearly and effectively through varying channels, including but not limited to, postal mail, phone conversations and face-to-face dialogue respectfully and compassionately.
• Conduct animal adoption interviews and assist/educate new adopters on topics such as basic animal behavior, positive training methods, vaccinations, microchips and other medical information and paperwork that needs to be covered with clients.
• Responsible for actively engaging customers to increase donations and merchandise sales at our adoption center location and/or special events to help reach revenue goals and ensure new adopters have the necessary items they need for their new pets. Solicit tax-deductible financial donations from guests and adopters, assist with acknowledging donors, and putting away in-kind donations.
• Ensure adherence to the LIMA (Least Invasive Minimally Aversive) philosophy to handling and training and follow all safe handling protocols to provide a humane and enriching environment for the animals in the care of KC Pet Project, including but not limited to, actively engaging, enriching, socializing, training, and ensuring proper exercise.
• Provide daily observation of the animals in the care of KC Pet Project’s satellite adoption center(s), effectively communicate changes or concerns to the veterinary and/or behavior team in a timely manner with accurate and complete observations noted in the shelter software system.
• Organize and maintain all materials necessary for adoptions of animals, including but not limited to applications, contracts, vaccination and rabies certificates, office supplies, and educational and promotional materials. Complete animal adoptions, ensuring all transaction paperwork and computer records are complete and accurate in PetPoint, and schedules animals for veterinary appointments as needed.
• Process all daily paperwork, deposits, and other essential processes with accuracy and attention to detail. Collect fees and donations for services, through the completion of cash handling and processing credit card transactions. Responsible for retail center merchandising, pricing, inventory restocking and letting appropriate personnel know when inventory levels are low.
• Engage politely and meaningfully with volunteers and ensure a positive and welcoming environment. Responsible for teaching and mentoring volunteers to ensure their success in meeting the department’s needs.
• Adhere to all organizational and departmental policies and procedures, applicable local and state requirements, and follow KCPP safety, cleanliness and disease control processes and procedures, including ongoing cleaning of public areas to decrease biological risks to humans and other animals, in accordance with all health and security rules.
• Communicate regularly with the department manager about departmental issues or concerns and actively contribute to problem solving.
• Perform other duties and special projects, as assigned, and as needed.
  
  
  

Performance Factors And Necessary Skills

• Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside of KCPP, has tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.
• Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the store is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
• Must be able to work in a high volume, fast paced, high stress environment.
• Self-motivated, a great attitude, and team-oriented is a must.
• Must be able to safely handle, interact, enrich, and humanely care for all animal types, including but not limited to, cats, dogs, and small animals such as rabbits, guinea pigs, and rats.
• Excellent time management ability; able to juggle multiple deadlines and contradictory projects.
• Strong organizational and analytical skills; being able to make decisions in an environment of competing priorities that are in the best interest of the animal and the organization.
• Basic Computer Literacy (Microsoft Office, ability to learn PetPoint Database system, etc.)
• Must be comfortable performing sales and handling money.
  
  
  

Working Conditions

Work is typically performed at the Petco Adoption Center, though may be performed at other satellite locations and/or the Kansas City Campus for Animal Care. Potential exposure to zoonotic diseases, high noise levels, extreme temperatures, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, walking, bending, stooping, reaching, animal handling, and restraint in an animal shelter-type setting. Exposure to animals of all sizes and temperament. Must be able to effectively manage and navigate the emotional aspects of working in animal welfare.

Qualifications/Educational Background

• High school diploma or equivalent.
• A minimum of one year’s experience in a customer service/retail sales environment is required or any combination of training and experience which demonstrates successful animal handling, sanitation practices, customer service, and/or the knowledge and skills necessary for this position.
• Previous experience in the care and handling of animals in a shelter, vet clinic, or boarding facility is highly desirable.
• Must have a valid driver’s license and driving record acceptable to the KCPP insurance carrier.
• Must be able to work full time, 40 hours a week, including one weekend day. Some holidays are required.
  
  
  

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Non-profit Organization Management

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