Personnel Security Specialist I

ISI Enterprises; Reston (VA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

ISI Enterprises is seeking a PERSEC Specialist I to execute high-volume personnel security actions. You will focus on onboarding, briefings, visit requests, and records management within DISS and related systems, ensuring timely processing for client personnel.

Responsibilities include handling eApp support, eligibility checks, and daily coordination with client teams. A Secret Clearance is required, with a hybrid/remote work setup and standard MS Office proficiency.

Qualifications

• Minimum one year in administrative, help desk, or security-related work.
• One year or more in personnel/industrial/security experience.
• Must be able to obtain and maintain a Secret Clearance.
• Strong organizational skills and deadline-driven.
• Experience using a ticketing/service platform to manage requests.
• Proficient with MS Office (Outlook, Word, Excel, Teams).
• Ability to learn government security regulations and procedures.
• Complete required CDSE/STEPP training within set timeframes.

Responsibilities

• Handle high-volume personnel security actions, onboarding, and briefings.
• Manage DISS/NBIS records and ensure accuracy across systems.
• Support visit requests and access coordination for client personnel.
• Provide eApp support, password resets, and guidance through security questionnaires.
• Escalate complex issues per SOPs and direct to PERSEC leads when needed.
• Maintain training materials and assist with documentation for FSOs.

Skills

Administrative experience

Help desk

Customer service

Organizational skills

Security awareness

Ticketing system usage

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

HaloPSA

DISS/NBIS familiarity

Security systems (eApp, NBIS)

Job description

PERSEC Specialist I – Personnel Security Operations

Location

Hybrid; Remote

Work Authorization

U.S. Citizenship required

Position Summary

The PERSEC Specialist I is responsible for executing high-volume personnel security actions in support of client employees. This role focuses on onboarding, briefings, visit requests, and personnel record management within DISS and related systems to ensure timely and accurate processing of personnel security requirements.

Key Responsibilities

Personnel Processing & DISS Management

• Update and maintain personnel security data and records within DISS, NBIS and internal systems (e.g., Security Control)
• Support clearance processing activities, including onboarding, reinvestigations, and terminations
• Assist with DISS reporting requirements and personnel record accuracy
• Provide eApp support, login assistance, password resets, and applicant guidance throughout the security questionnaire process.
• Assist client applicants with eApp submission requirements and provide guidance on completing security questionnaires in accordance with established procedures.

Employee Security Actions

• Conduct employee briefings, debriefings, and indoctrinations
• Perform in-processing and out-processing for client personnel
• Support annual and initial security briefings in accordance with requirements
• Provide eligibility and status updates based on DISS or NBIS notifications
• Verify personnel eligibility, access, and clearance status utilizing DISS, NBIS, and other authorized systems.
• Assist clients with DISS, NBIS, and related personnel security system account access issues and escalation procedures.

Visit Requests & Access Coordination

• Submit and manage visit requests using DISS, and other required systems to include paper VARs
• Coordinate access requirements for client personnel as directed

Client Support

• Follow established directives, regulations, and program requirements as directed by client FSOs or leads
• Assist Facilities and PMO/Compliance teams with documentation support as needed
• Maintain accurate personnel-related records across systems
• Receive, track, and resolve personnel security requests through the organization's ticketing and service management platform.

Internal Support

• Execute work in accordance with established workflows, SOPs, directives, and program requirements
• Escalate actions that require deeper review or specialist judgment to the PERSEC 2 coworkers or PERSEC 1 Lead as required
• Assist other pillars teams as needed
• Maintain accurate training records and briefing materials in internal systems

Performance Expectations

• Execute high-volume personnel transactions with speed and accuracy
• Maintain up-to-date and audit-ready personnel records in DISS
• Meet turnaround times for onboarding, visit requests, and briefings
• Support consistent, compliant personnel security operations

Qualifications

Required

• Minimum one (1) year of administrative, help desk, customer service, personnel security, industrial security, or related experience.
• One (1) year or more of personnel security, industrial security, facility security, or related security experience.
• High School Diploma or General Educational Development (GED).
• Must be able to obtain and maintain a Secret Clearance.
• Strong organizational skills with the ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Demonstrated experience using a ticketing and service management platform (e.g., HaloPSA or similar) to manage service requests, document activities, communicate with clients through the system, and ensure timely and accurate resolution of issues.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to learn and apply government security regulations, policies, and procedures.
• Must complete required CDSE/STEPP training within designated timeframes, including:
  • FSO Program Management for Possessing Facilities curriculum (within 6 months of employment)
  • Establishing an Insider Threat Program training
  • Insider Threat Awareness training
  • Personally Identifiable Information (PII) training
  • Cyber Awareness training
  • CUI Training

Preferred

• Experience supporting Facility Security Officers (FSOs), Assistant Facility Security Officers (AFSOs), or industrial security programs.
• Familiarity with NISS, DISS, NBIS, eApp, and DCSA processes
• Current or previous eligibility for a U.S. Government security clearance.
• Bachelor’s degree in business administration, Criminal Justice, Security Management, or a related field.
• Background in analytics, business operations, compliance management, records management, or process improvement.
• Comfort utilizing AI tools such as ChatGPT or Claude to improve reporting, workflow design, SOP creation, onboarding processes, and operational efficiency.

What Success Looks Like

• Personnel actions are processed accurately and within established turnaround times
• DISS and NBIS records and internal system data are current and audit-ready
• Briefings, visit requests, and onboarding activities are executed consistently per defined workflows
• Escalations are appropriate, routine work is handled independently, complex issues are surfaced promptly
• Thrives in a fast-paced, high-volume environment while meeting performance, compliance, and client service expectations.