PERSONNEL/BENEFITS CLK

classified-ocps; Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

OCPS seeks a detail-oriented clerical specialist to maintain personnel records and certification files. You will perform data entry, filing, scanning, and general HR support in a district environment.

You will assist with onboarding, answer inquiries from staff and applicants, and help coordinate payments and document management. The role emphasizes accuracy and customer service in a busy school district setting.

Qualifications

• High school diploma or GED required.
• 3+ years of clerical or bookkeeping experience preferred.
• Experience with Microsoft Office is preferred.
• Call center/multi-line phone system experience preferred.
• HR experience and multilingual ability are a plus.

Responsibilities

• Respond to internal and external customers in person, email and phone, representing OCPS professionally.
• Assist new employees with employment paperwork and applicant processing.
• Maintain HR and certification records; review histories to determine years of prior service.
• Greet visitors and manage front-desk communications; answer switchboard and route calls.
• Process payments via School Pay and support Certification Specialists.
• Assist onboarding: copy, scan, print, and file documents; archive records.
• Maintain filing systems and scan documents into applications; prepare boxes for records storage.
• Answer applicant questions using reviewed documents to verify required materials.

Skills

Customer service

Data entry

Clerical skills

Multilingual

Call center experience

Education

High school diploma or GED

Tools

Microsoft Office

iCIMS

SAP

ApplicationXtender

Job description

Compensation

Salary Schedule

Overview

Under general supervision, the purpose of this position is to perform district-based duties associated with the maintenance and monitoring of personnel records and certification files. Employees in this classification function at a non-routine clerical level capacity, and perform various types of electronic data entry and filing. This position will provide district-based support for the Employment Services section of the Human Resources Division. Duties will include general office support such as answering calls, filing, scanning documents, processing payments, relaying messages, preparing documents and correspondence, providing any other related personnel and/or certification support. Performs related work as directed.

Responsibilities and Qualifications

EXAMPLES OF ESSENTIAL FUNCTIONSResponds to internal and external customers in person, email and phone in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.Provides customer service that includes assisting new employees in completing employment paperwork; performs applicant services; reviews instructional and non-instructional histories for the purpose of determining years of previous service.Maintains continuous telephone contact with work site representatives; provides human resources general information and assistance to district staff, administrators, teachers, and other personnel.Greets and checks in visitors. Answers inbound switchboard calls; takes messages; provides information and assistance to district personnel and the public; screens, prioritizes, and relays calls to appropriate personnel.Processes payments via School Pay and provides administrative support to Certification Specialists.Assists with the onboarding process copies, scans, prints and files documents as necessary.Maintains a filing system for employment services and certification documents; scan into ApplicationXtender, prepares boxes to be sent to records for archiving.Answers questions to instructional and non-instructional applicants through the review of applicable documents (paper, SAP, iCIMS) to ensure required documents are received, completed and acceptable.Researches iCIMS and SAP databases for prior and current employment history.Communicates eligibility for classified and instructional positions and responds to questions from applicants and employees.Opens, sorts, and distributes incoming mail; prepares outgoing mail.Operates a computer to enter, retrieve, review, or modify data; utilizes word processing, database, and software programs.Operates a variety of machinery, equipment, and tools associated with department activities, which may include a copier, scanner or fax.Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.Responsible for timely and accurate information they maintain as part of their job responsibilities.The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.MARGINAL FUNCTIONSWhile the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.Performs related duties as directed.MINIMUM TRAINING AND EXPERIENCEHigh school diploma or GED; three (3) years of experience and/or training that includes bookkeeping or clerical work, or any equivalent combination of related education, training and experience which provides the required knowledge, skills and abilities to perform the essential job functions. Experience with Microsoft Office preferred. Call center/multiple line phone system experience preferred. Human Resources experience preferred. Multilingual preferred.PERFORMANCE APTITUDESData Utilization: Requires the ability to calculate, compute, summate, and/or tabulate data and/or information. Includes performing subsequent actions in relation to these computational operations.Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations.Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; may require ability to utilize principles of fractions and/or interpret graphs.Functional Reasoning: Requires ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving evaluation of information against measurable or verifiable criteria.ADA COMPLIANCEPhysical Ability: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.The Orange County School District will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.06/26/2025