Personalized Travel Architect — Curate Unforgettable Journeys

MaziCTools; United States; Remoto; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

American Express seeks a Travel Consultant to curate personalized itineraries and deliver exceptional service to our customers in the Travel & Lifestyle Services team. You will book flights, hotels, activities, and other travel services while staying current on industry trends and regulatory requirements.

The role emphasizes customer care, relationship-building, and professional communication with travelers and suppliers to ensure memorable, seamless journeys.

Competenze

• Thorough understanding of travel industry, including airline, hotel, car rental policies, and trends.

Mansioni

• Curate personalized itineraries for customers.
• Provide exceptional customer service by understanding and fulfilling needs.
• Book flights, accommodations, activities, and travel services.
• Stay up-to-date on industry trends to ensure quality experiences.
• Build relationships to foster loyalty and repeat business.
• Handle inquiries and complaints promptly and professionally.
• Maintain records of interactions and transactions.
• Promote brand values and service excellence.
• Communicate effectively with customers, colleagues, and suppliers.

Conoscenze

Communication Skills

Time Management

Negotiation

Multitasking

Attention to Detail

Customer Service

Sales

Problem Solving

Cultural Awareness

Itinerary Planning

Destination Knowledge

Soft Skills

Conflict Resolution

Emotional Intelligence

Leadership

Creativity

Teamwork

Active Listening

Adaptability

Descrizione del lavoro

American Express seeks a Travel Consultant to curate personalized itineraries and deliver exceptional service to our customers in the Travel & Lifestyle Services team. You will book flights, hotels, activities, and other travel services while staying current on industry trends and regulatory requirements.

The role emphasizes customer care, relationship-building, and professional communication with travelers and suppliers to ensure memorable, seamless journeys.