Personal Video Teller - Part Time T/TH/S 7:00-12:00

Tennessee Valley Federal Credit Union (TVFCU); Chattanooga (TN); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking passionate service professionals for the Personal Video Teller role. In this part-time position, you'll manage various teller transactions via Interactive Teller Machines, ensuring compliance with operational policies while delivering exceptional service to members. This role offers a unique opportunity to connect with customers and develop your career in the finance sector. If you have a knack for customer service and a desire to grow within a supportive environment, this could be the perfect fit for you.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.

Responsibilities

• Manage all teller transactions related to checking, savings, and loans.
• Deliver high-quality member service according to standards.
• Adhere to operational policies and assess transaction risks.

Skills

Customer Service Experience

Interpersonal Skills

Communication Skills

Analytical Skills

Bilingual Abilities

Risk Assessment

Education

High School Diploma or Equivalent

Job description

Personal Video Teller - Part Time T/TH/S 7:00-12:00

Join to apply for the Personal Video Teller - Part Time T/TH/S 7:00-12:00 role at Tennessee Valley Federal Credit Union (TVFCU)

Job Description

TVFCU seeks talented service professionals who embody our values and are passionate about serving our members. Personal Tellers manage all teller transactions related to checking, savings, and loans via Interactive Teller Machines (ITMs). They follow operational policies, assess transaction risks, and aim to minimize losses while providing excellent member service and promoting TVFCU’s services.

• Handle all teller transactions including deposits, withdrawals, and loan payments within set limits.
• Verify endorsements per operational policies.
• Report suspicious activities through proper channels.
• Adhere to policies and demonstrate understanding of fraud and risks associated with ITMs.
• Deliver high-quality member service according to TVFCU standards.
• Comply with all applicable laws and regulations.
• Perform additional duties as assigned.

Skills and Requirements

Candidates should have a high school diploma or equivalent and prior customer service experience. Banking and sales experience are preferred but not mandatory. Opportunities at TVFCU can develop into rewarding careers, offering growth and learning.

• Maintain a professional demeanor with an outgoing personality to connect with members.
• Excellent interpersonal and communication skills; bilingual abilities are highly valued.
• Ensure compliance with credit union policies and procedures.
• Strong analytical skills to solve practical and service issues independently.
• Ability to operate in a complex, multi-functional environment and process transactions efficiently in a non-traditional teller setting.
• Assess risks, exercise discretion, and handle sensitive information responsibly.
• Make sound decisions regarding check acceptance.
• Proficient understanding of negotiable instrument policies.
• Ability to stand or sit for extended periods.

Pre-employment requirements include verification of education and employment, background check, drug screening, and credit check. These steps help ensure a safe, compliant environment for members and staff.

Additional Details

• Seniority Level: Entry level
• Employment Type: Part-time
• Job Function: Finance and Sales