Personal Video Teller - Part Time T/TH/S 2:00-7:15

Tennessee Valley Federal Credit Union (TVFCU); Chattanooga (TN); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking passionate service professionals for the Personal Video Teller role. This part-time position involves managing teller transactions through Interactive Teller Machines while providing excellent member service. Candidates should possess strong interpersonal skills and a high school diploma, with opportunities for career growth. Join a team that values compliance and member satisfaction, and help create a positive banking experience for all members.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.

Responsibilities

• Manage all phases of teller transactions via Interactive Teller Machines (ITM).
• Deliver high-quality member service according to guidelines.
• Adhere to policies and procedures, ensuring compliance.

Skills

Customer Service

Interpersonal Skills

Analytical Skills

Bilingual Abilities

Risk Assessment

Education

High School Diploma

Job description

Personal Video Teller - Part Time T/TH/S 2:00-7:15

Join to apply for the Personal Video Teller - Part Time T/TH/S 2:00-7:15 role at Tennessee Valley Federal Credit Union (TVFCU)

Job Description

TVFCU seeks talented service professionals who embody our values and are passionate about serving our members. Personal Tellers manage all phases of teller transactions related to checking, savings, and loan accounts via Interactive Teller Machines (ITM). They follow operating policies, assess transaction risks, and take steps to minimize losses, all while providing excellent member service and promoting the Credit Union’s offerings.

• Handle all teller transactions, including deposits, withdrawals, and loan transactions, within designated limits.
• Verify endorsements as per operational policies.
• Report suspicious activities through proper channels.
• Adhere to policies and procedures, demonstrating understanding of fraud and risk management related to ITM transactions.
• Deliver high-quality member service according to TVFCU guidelines.
• Comply with all applicable federal and state laws and regulations.
• Perform other duties as assigned.

Skills and Requirements

Applicants should have a high school diploma or equivalent and prior customer service experience. Banking and sales experience are preferred but not mandatory. Opportunities at TVFCU can lead to satisfying career growth.

• Maintain a professional demeanor with an outgoing personality to connect with members.
• Excellent interpersonal and communication skills; bilingual abilities are highly valued.
• Ensure compliance with credit union policies and procedures.
• Strong analytical skills for resolving practical and member service issues independently.
• Ability to operate in a complex technical environment and process teller transactions in a non-traditional setting while providing excellent service.
• Assess risk, exercise discretion, and handle sensitive issues appropriately.
• Make sound check acceptance decisions.
• Proficient in negotiable instrument policies and procedures.
• Ability to stand or sit for extended periods.

Pre-employment Requirements

Successful candidates will undergo a pre-employment screening that includes verification of education and employment data, a criminal background check, drug screening, and a credit check. This screening helps ensure a safe environment, minimizes risk, and maintains compliance.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Finance and Sales