Personal Training Supervisor

Chiefs Fit; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Personal Training Supervisor to lead a dynamic fitness team. This role combines leadership, client engagement, and program development to ensure exceptional fitness services. You'll mentor trainers, promote personal training programs, and maintain high service standards. This full-time position requires flexibility, as you'll work during peak hours, including weekends and holidays. Join a vibrant community dedicated to helping clients achieve their fitness goals while fostering a supportive and engaging environment for both staff and members. If you're passionate about fitness and leadership, this opportunity is perfect for you!

Qualifications

• Strong leadership and mentorship skills to guide personal trainers.
• Expertise in program development and client engagement.

Responsibilities

• Supervise personal training staff and ensure high service standards.
• Develop personalized training programs and maintain client relationships.

Skills

Leadership

Client Engagement

Program Development

Sales and Marketing

Customer Service

Compliance Knowledge

Education

Certification in Personal Training

CPR/AED Certification

Tools

ABC Software

Outlook

MyZone

Job description

Job Title: Personal Training Supervisor

Company: Chiefs Fit

Department: Fitness

Position Overview:

The Personal Training Supervisor ensures the delivery of exceptional fitness services to our clients. They will be responsible for maintaining high standards of professionalism and client satisfaction within the personal training department. This role involves a combination of leadership, mentorship, and operational supervision to drive the success of our personal training program.

Key Responsibilities:

1. Supervision and Leadership: Provide leadership and guidance during scheduled shifts.
2. Client Engagement: Develop and maintain strong relationships with clients, ensuring their needs and goals are met through personalized training programs and exceptional service.
3. Program Development: Collaborate with management to design, implement, and continuously improve personal training programs, incorporating industry best practices and innovative techniques.
4. Training and Development: Mentor personal trainers by allowing them to shadow training sessions.
5. Operational Efficiency: Ensure smooth operations and adherence to company policies and procedures during scheduled shifts.
6. Sales and Marketing Support: Promote personal training services, drive client acquisition and retention, and maximize revenue opportunities.
7. Quality Assurance: Maintain high standards of service quality, safety, and cleanliness within the personal training facilities and address any issues promptly.
8. Compliance: Ensure compliance with relevant industry regulations, certifications, and safety standards, keeping abreast of industry trends and developments to maintain a competitive edge.

Member Relations:

1. Create a customer service focused environment and ensure superior customer service through leading by example.
2. Work with the sales team to integrate members into the club in a timely manner.
3. Sincerely acknowledge members/guests and be professional in your personal presentation.
4. Remain well trained and knowledgeable about the company, our services, promotions, and business practices in order to provide members and guests with consistent and accurate information while meeting their specific needs.
5. Committed to listening to members and guests in order to understand their needs and exceed their expectations.

Performance:

1. Execute member communication initiatives that increase member retention, satisfaction, and participation in revenue producing services.
2. Achieve financial performance results through the generation of ancillary service revenues and member retention.
3. Be proficient in appropriate club software systems (ABC, Outlook, MyZone, etc.).
4. All team members are responsible for maintaining their certifications (i.e. PT, CPR/AED) while employed at Chiefs Fit. Submit all paperwork associated with those certifications. Certifications must be accredited through a nationally recognized organization.

Equipment & Facilities:

1. Notify the corporate facilities department when physical plant repairs and maintenance are needed and serve as an advocate for getting these issues resolved in a timely manner.
2. Maintain and implement an equipment cleaning schedule and overall maintenance checklist to ensure all equipment is working and operating.
3. Maintain a safe, clean, and aesthetically appealing physical environment.

Team Member Relations:

1. Work in partnership with other members of the Chiefs Fit team and as an integrated member of the Chiefs Fit Community. Contribute to the effective and efficient running of the day-to-day operations of the department and club, as well as the overall success of the business.
2. Actively participate in meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business.
3. Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team-centered manner.
4. Remain up to date on all individual, department, and company communications by reading all individual and departmental emails and posted signage, as well as checking the company intranet often for important information and updates.

Work Schedule:

This is a full-time position. Your daily schedule may vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the fitness team will be required to work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.