Personal Training Manager

Crunch Fitness - Amherst; Town of Amherst (NY); On-site; USD 38,000 - 60,000; Full time

Job summary

A leading fitness organization in New York is searching for a Personal Training Manager to drive member participation and retention in paid services. Key responsibilities include managing the selling process, coaching trainers, and ensuring quality delivery of training programs. Candidates should have a solid background in personal training, leadership, and sales along with a commitment to high standards in customer service.

Qualifications

• 1-2 years of experience as a Personal Trainer is preferred.
• Knowledge of fitness program design is essential.
• Current CPR certification is required.

Responsibilities

• Maximize member participation in Personal Training Services.
• Manage and coach the front-end selling process.
• Ensure high quality personal training programs are delivered.
• Hire, train, and manage Personal Trainers.

Skills

Knowledge of Personal Training techniques

Sales skills

Strong communication skills

Leadership skills

Member service focus

Education

High School Diploma or GED

Bachelor’s Degree

Tools

VFP

dotFit

ABC/Datatrak

Crunch U

Styku

Job description

The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services. This will be accomplished by meeting and exceeding both new client acquisition and existing client retention goals.

The Personal Training Manager will achieve these objectives by:

• Managing and coaching the front-end selling process of the CrunchOne Kickoff.
• Managing and coaching the delivery of personal training services
• “Owning” the client journey that a customer takes by engaging with our paid programming

The Personal Training Manager is responsible for communicating and upholding company standards and leading by example. The Personal Training Manager will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness and cleanliness.

Job Duties:

• Selling directly by performing at least 50% of all CrunchOne Kickoffs
• Coaching, role playing, and guiding the individual personal trainer direct reports on how to sell
• Managing schedules and directing resources as informed by the various KPI’s
• Ensure proper execution and communication of the Client Journey, with emphasis on first 90 days.
• Ensure that all Personal Trainers are delivering high quality programs to their clients backed by a scientific rationale
• Ensure accurate administration of Personal Training Services including, but not limited to, usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports
• Hire, train, and manage the performance of a team of qualified Personal Trainers
• Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.
• Maintain reports and data for clarity into performance of the business
• Communicate takeaways and plans for improvement to General Manager

Qualifications and Skills

• Knowledge of Personal Training techniques and program design
• Sales, communication, and rapport building skills
• Knowledge and command of Crunch programs, like VFP, dotFit, ABC/Datatrak, Crunch U, Styku, etc.
• Muscle be able to adjust and operate all club equipment
• Experience in coaching/motivating groups
• Strong leadership, interpersonal & communication skills
• Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitude
• Possesses a strong member service focus
• Responds professionally to requests and inquiries from guests, members, and staff

Education

• High School Diploma or GED required
• Bachelor’s Degree preferred
• Current CPR

Certifications (One or more of the following)

• ACSM Certified Personal Trainer
• ACE Personal Trainer Certification
• The Cooper Institute Personal Trainer Certification
• IFPA Personal Fitness Trainer Certification
• NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
• NESTA Personal Fitness Trainer Certification
• NFPT Personal Trainer Certification
• NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist

Experience

• 1-2 Years as a Personal Trainer preferred
• Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

Physical Requirements

• Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the public
• Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds

Compensation: $38,000.00 - $60,000.00 per year

Crunch Fitness is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment and are proud to be an equal opportunity employer.