Personal Shopping Host , Full Time - 59th Street

Bloomingdale's; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Bloomingdale's is seeking a Personal Shopping Host to elevate the hospitality experience across Personal Shopping appointments and support multiple shoppers in flagship suites and satellite spaces.

You will anticipate client preferences, create a polished environment, and deliver high-touch, personalized service in a luxury retail setting, including curated food and beverage service for appointments.

Qualifications

• 3-5+ years of experience in luxury hospitality, high-end retail, private clubs, or similar client-facing environments preferred.
• Proven ability to deliver high-touch, personalized service for discerning or VIP clients.
• Strong interpersonal and communication skills with a polished, professional presence.
• High level of discretion, attention to detail, and situational awareness.
• Ability to multitask and operate effectively across multiple stakeholders in a dynamic environment.
• Flexible and service-oriented mindset, with a strong sense of ownership.

Responsibilities

• Deliver elevated, highly personalized hospitality across Personal Shopping appointments.
• Anticipate client needs and tailor the experience based on known preferences and behaviors.
• Create a seamless, welcoming, and refined environment for every client interaction.
• Oversee readiness and presentation of all Personal Shopping environments, including suites and satellite spaces.
• Partner closely with multiple Personal Shoppers to align on client preferences and upcoming appointments.
• Prepare and serve curated food and beverage offerings to brand standards.

Skills

Luxury hospitality

High-end retail

Client service

Interpersonal skills

Discretion

Job description

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Personal Shopping Host owns the hospitality experience across Personal Shopping, elevating every client interaction through thoughtful, seamless, and highly personalized service.

Operating in a 1:many model, this role supports multiple Personal Shoppers across flagship suites and satellite spaces, ensuring each appointment reflects Bloomingdale's luxury standards. The Host serves as a key partner to Personal Shoppers-anticipating needs, understanding client preferences, and creating a polished, welcoming environment that enhances the overall selling experience.

Essential Functions:

Client Hospitality Experience

• Deliver elevated, highly personalized hospitality across all Personal Shopping appointments
• Anticipate client needs and tailor the experience based on known preferences and behaviors
• Create a seamless, welcoming, and refined environment for every client interaction

Environment Ownership

• Oversee readiness and presentation of all Personal Shopping environments, including suites and satellite spaces
• Ensure consistent execution of hospitality standards across all touchpoints
• Maintain a clean, organized, and fully prepared environment throughout the day

Partnership with Personal Shoppers

• Partner closely with multiple Personal Shoppers to align on client preferences, expectations, and upcoming appointments
• Act as an extension of the Personal Shopping team to enhance the client experience without disrupting the selling moment

Food & Beverage Service

• Prepare and serve curated food and beverage offerings to brand standards
• Maintain quality, presentation, and service timing throughout appointments

Impact

• Enhances the quality and consistency of the Personal Shopping experience
• Supports client satisfaction, repeat engagement, and overall appointment success
• Reinforces Bloomingdale's position as a destination for elevated, hospitality-driven service

Qualifications:

• 3-5+ years of experience in luxury hospitality, high-end retail, private clubs, or similar client-facing environments preferred
• Proven ability to deliver high-touch, personalized service for discerning or VIP clients
• Strong interpersonal and communication skills with a polished, professional presence
• High level of discretion, attention to detail, and situational awareness
• Ability to multitask and operate effectively across multiple stakeholders in a dynamic environment
• Flexible and service-oriented mindset, with a strong sense of ownership

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time.

Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

STORES00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.