Personal Shopper & Customer Service Lead

Harris Teeter, LLC.; Charlottesville (VA); On-site; USD 21,000 - 35,000; Full time

Benefits offered by this job

Employee benefits

Training provided

Job summary

Harris Teeter, Charlottesville, VA location is seeking a full-time associate to deliver outstanding customer service, manage internet orders, and support personal shopper duties. Training is provided for associates with extensive customer contact to ensure a positive shopping experience.

Responsibilities include operating the POS, bagging orders, and assisting customers and staff while maintaining a professional appearance and adherence to company policies.

Qualifications

• Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance.
• Follow through on customer requests. If you cannot say “yes” to a customer’s request, contact the manager-on-duty.
• Your full focus is required to be on the customer and bagging their order.
• Make eye contact with and smile at every customer.
• Speak to customers in a genuine, clear, and enthusiastic manner.
• Greet every customer and accompanying family members.
• Always tell customer “thank you for shopping with us today!”
• Maintain adequate work area; Download internet orders; Shop internet orders following all policies and procedures; Operate Point of Sale Register; Bag orders per policy; Stage orders; Load grocery orders; Complete all required paper work; Communicate with customers; Communicate with store associates and Corporate Office.
• Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates.
• Be reliable and punctual by reporting for work on time and as scheduled.
• When you are absent or late, it places a burden on other associates and can impact productivity and service. Notify your supervisor or Manager-on-duty two hours in advance of your scheduled start time.
• Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products.
• Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.
• Be knowledgeable of and perform fixed activities when business is light.
• Understand the overall Customer Service and Personal Shopper Department operations.
• Adapt to various situations and adjust to shifting priorities.
• Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift.
• Provide assistance to fellow associates to complete their daily tasks and other duties as assigned.
• Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures.
• Follow all safety regulations and help keep the store free of dangerous situations.
• Establish a working and shopping environment of trust, respect, and integrity.
• Take Excellent Care Of Your Fellow Associates.
• Comply with Company standards, policies, and procedures.

Responsibilities

• Take Excellent Care Of Our Customers by satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience.
• Is responsible for nearly every aspect of the Personal Shopper program, from downloading internet orders to loading customer vehicles.
• During down times, the Order Selector also performs the duties of bagger and/or cashier.
• You are expected to be courteous, friendly, helpful, and prompt in the attention given to customers.

Job description

Harris Teeter, Charlottesville, VA location is seeking a full-time associate to deliver outstanding customer service, manage internet orders, and support personal shopper duties. Training is provided for associates with extensive customer contact to ensure a positive shopping experience.

Responsibilities include operating the POS, bagging orders, and assisting customers and staff while maintaining a professional appearance and adherence to company policies.