Personal Shopper

Family Fare, LLC; Fenton (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading food solutions company is seeking an eCommerce Leader to manage the online grocery order process. This role involves ensuring orders are picked accurately, packed securely, and ready for timely customer pickup. Ideal candidates will have strong communication and organizational skills, alongside a high school diploma or equivalent. A focus on customer satisfaction and problem-solving abilities is essential in this dynamic retail environment.

Qualifications

• 1 year of retail or related experience preferred.
• Strong written and verbal communication skills.
• Ability to develop knowledge of products and store layout.

Responsibilities

• Lead the eCommerce process for receiving online orders.
• Ensure quality control and customer satisfaction.
• Manage product selection and packing processes.

Skills

Communication

Organization

Problem Solving

Detail Oriented

Education

High school diploma or GED

Tools

MS Office applications

Job description

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

1390 N. Leroy - Fenton, Michigan 48430-2762

Job Description:

Position Summary:

This role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner.

Here’s what you’ll do:

Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders.

Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.).

Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction

Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items.

Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed).

Report customer issues, shorts, overages, damages to store management immediately.

Research and resolve customer complaints/problems in an appropriate and timely manner.

Responsible to provide focused and effective customer service.

Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.

Follow all PPE and Safety Guidelines

Follow all Food Safety and Cleaning Expectations

Follow Guest Experience Guidelines

May be assigned tasks in other departments based on customer experience need

Additional responsibilities may be assigned as needed

Here’s what you’ll need:

High school diploma or GED (preferred)

One year of retail or related experience preferred.

Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.

Strong organization and prioritization skills.

Ability to make decisions and solve problems.

Suggestive Selling/Knowledge of Products

Detail Oriented

Ability to develop knowledge of products and store layout for efficient picking procedures.

Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.).

Ability to work a flexible schedule based on the needs of the department.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

About Us

SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a People First culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments – food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin’s Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit spartannash.com .