Personal Service Counselor (Universal Banker)

Anheuser-Busch Employees' Credit Union (ABECU); St. Louis (MO); On-site; USD 34,000 - 48,000; Full time

Job summary

Anheuser-Busch Employees' Credit Union (ABECU) seeks a personal service counselor to deliver a high level of member service, guidance, and relationship-building. The role supports financial needs through savings and lending activities and promotes ABECU products during member interactions.

Responsibilities include cash handling, processing transactions, maintaining compliance, and following up on loan leads while contributing to the branch's overall objectives.

Qualifications

• Must have a high school diploma.
• Minimum of 2 years of related professional experience.
• Federal registration with the Nationwide Mortgage Licensing System and Registry and Notary Public Certifications (may be obtained after hire).

Responsibilities

• Engages with members to build relationships, identify financial needs and opportunities, and refer appropriate products and services.
• Performs financial transactions and initiates and completes all phases of savings and lending in a compliant and efficient manner.
• Maintains responsibility for daily balance of cash drawer.
• Works universally and collaboratively to achieve branch objectives.
• Proactively follows up on membership appointments and loan leads and promotes the Credit Union to grow the business through outreach.
• Resolves member inquiries and concerns.
• Maintains knowledge of Credit Union products and promotions and applies them in daily activity.

Skills

Customer service

Relationship building

Verbal communication

Problem solving

Education

High school diploma

Job description

Reports To: Branch Manager; Assistant Branch Manager

Positions Supervised: N/A

FLSA Status: Non-Exempt

Job Summary

The personal service counselor is responsible for delivering members a personal service experience built on Credit Union advocacy, financial guidance, and relationships that empower members to achieve their best life.

Job Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks others than those specifically stated in this description.

• Engages with members to build relationships, identify financial needs and opportunities, and refer appropriate products and services that are in the best interest of the member.
• Performs financial (or cash and monetary instrument) transactions and initiates and completes all assigned phases of savings and lending in an efficient and accurate manner, provides supporting documents and proper documentation in member files, as defined by regulatory requirements and savings and lending policies and procedures and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act).
• Maintains responsibility for daily balance of cash drawer.
• Works universally and collaboratively to achieve overall branch objectives.
• Proactively follows up on existing and potential membership appointments and loan leads and promotes the Credit Union to grow the business through outbound calls, community outreach, and networking.
• Researches, troubleshoots, and resolves member inquiries and concerns.
• Maintains current knowledge of Credit Union products and services, procedures, policies, and promotions and integrates them into daily activities and member conversations.
• Protects the Credit Union, all its assets and maintains member privacy by complying with safety, security, and legal and regulatory requirements.

Required Qualifications

An equivalent combination of education, training, and experience will be considered.

• High school diploma
• Minimum of 2 years of related professional experience
• Federal registration with the Nationwide Mortgage Licensing System and Registry and Notary Public Certifications (may be obtained after hire through training)

Knowledge, Skills, and Abilities (KSA's)

A representation of the knowledge, skills, and abilities necessary to perform this job competently.

• Passionate commitment and drive to deliver exceptional service to internal and external members.
• Interpersonal skills, including the ability to influence and build rapport.
• Courage and confidence to initiate conversations with members.
• Organizational, listening, problem solving, and verbal and written communication skills.

Environmental or atmospheric conditions commonly associated with the performance of this job's functions.

• May work at multiple branches based on needs; work schedule may differ from week to week in terms of days worked and hours.

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work at a computer in a stationary manner up to 8 hours daily.

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military orveteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.