Personal Lines Service Manager

Blue Ridge Risk Partners; Greenbelt, Northern (MD, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) with matching

Paid Time Off

Life & Disability Insurance

Family Oriented and Empowering Culture

Great Work/Life Balance

Job summary

Blue Ridge Risk Partners in Greenbelt, MD is seeking a Personal Lines Service Manager to be the go-to for a defined client group, handling policy updates, billing questions, cancellations, and coverage changes with a focus on simple, stress-free service.

Requirements include a valid Property & Casualty license, 2+ years in personal insurance, excellent communication, and proficiency with Microsoft Office and insurance software.

Qualifications

• 2+ years of experience in personal insurance.
• Valid Property & Casualty Insurance License.
• Excellent communication and customer-service skills.
• Comfort with Microsoft Office and insurance software.

Responsibilities

• Deliver amazing service- answering questions, solving problems, and making clients feel valued
• Manage policies- handle changes, cancellation, and updates for your assigned clients
• Support billing and payments- help clients understand their bills and resolve any issues
• Talk coverage- discuss options and help clients find the best fit for their needs
• Keep records straight- log all interactions and updates accurately
• Work as a team- collaborate with coworkers and underwriters to get things done
• Stay compliant- follow industry rules and company policies through all interactions
• Boost retention- keep clients coming back with excellent service and minimal cancellations

Skills

Client service excellence

Communication skills

Attention to detail

Multitasking

Education

Property & Casualty License

Tools

Microsoft Office

Insurance software

Job description

All Jobs > Personal Lines Service Manager

Job Title: Personal Lines Service Manager

Job Type: Full Time/ Non-Exempt

What You’ll Do as a Personal Lines Service Manager

As the Personal Lines Service Manager, you’ll be the go-to person for a set group of clients, making sure they get top-notch service every time. You’ll handle everything from policy updates and billing questions to cancellations and coverage changes, always with a helpful attitude and a focus on keeping things simple and stress‑free.

You’ll work closely with our Client Advocates and Account Associates to make sure every client feels supported and informed. If you’ve got a couple of years of insurance experience and a Property & Casualty License, we’d love to hear from you!

What You’ll Be Doing:

• Deliver amazing service- answering questions, solving problems, and making clients feel valued
• Manage policies- handle changes, cancellation, and updates for your assigned clients
• Support billing and payments- help clients understand their bills and resolve any issues
• Talk coverage- discuss options and help clients find the best fit for their needs
• Keep records straight- log all interactions and updates accurately
• Work as a team- collaborate with coworkers and underwriters to get things done
• Stay compliant- follow industry rules and company policies through all interactions
• Boost retention- keep clients coming back with excellent service and minimal cancellations

Requirements

What You’ll Bring to the Team:

• A valid Property & Casualty Insurance License
• 2+ years of experience in personal insurance
• Solid understanding of insurance policies, coverage options, and how underwriting works
• Comfortability with Microsoft Office and other insurance software
• Great communication skills and a passion for helping people
• Strong problem-solving skills and attention to detail
• Ability to juggle multiple client requests with ease

Employee Benefits:

• Health Insurance
• Vision Insurance
• 401(k) with matching
• Paid Time Off
• Life & Disability Insurance
• Family Oriented and Empowering Culture
• Great Work/Life Balance

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Blue Ridge Risk Partners is an Equal Employment Opportunity and Affirmental Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as individual with a disability, or other applicable legally protected characteristics.