Personal Lines Senior Client Manager

World Insurance Associates LLC; Prairie Village (KS); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in the insurance sector is seeking a dedicated Account Manager to support client management and retention. This role involves managing a diverse portfolio of Personal Lines Insurance, ensuring timely and accurate service delivery. The ideal candidate will thrive in a fast-paced environment, possess strong administrative skills, and excel in building positive client relationships. Join a rapidly growing organization that values teamwork and offers opportunities for professional growth while making a significant impact in the insurance market.

Qualifications

• 3-7 years of experience in Personal Lines Account Management.
• Strong administrative skills and experience with agency management software.

Responsibilities

• Manage a high volume book of Personal Lines Insurance business.
• Build client loyalty through excellent service and communication.

Skills

Personal Lines Account Management

Customer Service

Communication Skills

Problem-Solving

Administrative Skills

Multitasking

Education

Bachelor’s Degree

Tools

Microsoft Office

Applied/Epic

Job description

3 days ago Be among the first 25 applicants

Summary
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in more than 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market-leading presence have created opportunities throughout the region, offering top talent the choice to work from multiple offices.

Position Summary

This position supports the Account Executive with responsibilities related to client management and retention.

Essential Duties And Responsibilities

• Effectively managing a high volume book of Personal Lines Insurance business, ensuring all tasks are completed accurately and on time.
• Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication.
• Handling renewals, service requests, claims, billing, and new policies.
• Maintaining a thorough understanding of the markets, underwriting guidelines, submission procedures, and market appetites.
• Reviewing all applications, policies, endorsements, and audits for accuracy.
• Completing loss/claim analysis and summaries.
• Coordinating expiration lists with department managers to obtain renewal business information.

Qualifications

• Bachelor’s degree or equivalent work experience (preferred).
• 3-7 years minimum Personal Lines Account Management experience required.
• Property & Casualty License required.
• Valid driver’s license and insurance required.
• Strong administrative and computing skills, including Microsoft Office.
• Experience with Applied/Epic or similar agency management software (preferred).
• Able to work independently and enjoy team interaction.
• Self-motivated, driven, with a sense of urgency and ability to meet deadlines.
• Effective written and verbal communication skills, including active listening and problem-solving.
• Ability to multitask, prioritize, work independently, and handle sensitive information discreetly.
• Maintain a professional demeanor and positive attitude.

Equal Employment Opportunity

At World Insurance Associates, we celebrate diversity and are committed to equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or veteran status. We provide reasonable accommodations for qualified applicants with disabilities.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Insurance