Personal Lines Middle Market Account Manager

Cross Financial Corp.; Westport (CT); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid time off

Job summary

Cross Family of Agencies in Westport, CT is seeking a Personal Lines Middle Market Account Manager to retain, upsell, and cross-sell a book of business under $15k premium. The role blends client servicing, submissions, and policy management in a hybrid setup with potential for full remote for the right candidate.

You will market submissions, analyze carrier quotes, issue policies, and support growth through cross-selling while maintaining strong service standards and license/Continuing Education

Qualifications

• Strong written, oral, and phone communication skills.
• Ability to understand and analyze insurance coverage and policy forms.
• Capable of working independently and collaboratively.
• Licensed Property & Casualty professional with continuing education.

Responsibilities

• Market submissions to carriers and prepare applications with loss analysis.
• Review quotes and select best coverage, terms, and pricing for clients.
• Issue policies and obtain signed applications, manage downloads in AMS.
• Support sales goals through cross-selling and retention of existing business.
• Process correspondence and underwriting requests; update the system daily.
• Perform renewal reviews and address rate actions via renewal tools.
• Maintain relationships with carriers and prepare client proposals as needed.
• Remain compliant with license requirements and CE updates.

Skills

Strong written and verbalcommunication

Independent and proactive work style

Time management skills

Customer service mindset

Education

Property & Casualty License

Tools

EPIC Renewals Manager

Agency management system

MS Office (Word, Excel, Outlook, Teams)

Carrier platforms knowledge

Job description

The Cross Family of Agencies welcomes you. We need your talent and expertise.

Responsible for the retention, upselling and cross selling of an assigned book of Personal Lines business for accounts under $ 15 k in premium . Must work independently and proactively with managing all aspects of account management and servicing, handling client questions, requests, and coverage review .

**Position is posted as Hybrid but there is the possibility for full remote for the right candidate depending on distance to/from Westport, CT**

Duties of a Personal Lines Middle Market Account Manager include but are not limited to :

• Responsible for marketing submissions to carriers, including application preparation, loss analysis, pre-underwriting of the risk for professional, quality new and renewal submissions .

• Analyze and compare carrier quotes for proper coverage, terms and conditions in order to present the best coverage solutions that meets the individual client’s needs.

• Execute policy issuance, obtain pertinent signed applications and follow up for download in agency management system.

• Support sales and growth objectives of the agency through cross selling , up selling; and retaining existing business .

• Process incoming mail, faxes, emails, underwriting requests

• Process policy change requests, issue Evidence of Insurance, ID Cards/Binders , etc.

• Review Daily Communication Log and process changes/updates accordingly in the agency management syste m.

• Open Activities must be reviewed daily, kept up to date and closed out accordingly.

• Utiliz e EPIC Renewal s Manager to address large rate increases on renewal s and conduct Renewal Reviews with alternate solutions to ensure renewals are being reviewed/remarketed 30+ days in advance .

• Establish and maintain good working relationships with company par tners.

• Prepare proposals and summaries of insurance as needed.

• Maintain a high degree of accuracy in agency management and document management systems.

• Handle all aspects of Personal Lines Property & Casualty Insurance (includ ing E&S Policies , NFIP Flood, Private Market Flood ) .

• Participate in any special projects at m anagement’s request.

• Provid e a superior level of customer service to existing and prospective clients.

• Maintain a Property & Casualty license along with keeping up with Continuing Education.

• Must have strong written, oral and phone communication skills .

• Must have t he ability to understand and analyze insurance coverage and policy forms.

• EPIC knowledge preferred .

• Working knowledge of Microsoft Office (Word, Excel, Outlook, MS Teams).

• Working knowledge/ experience with quoting in and servicing the following carrier platforms : Andover, Cincinnati, Hanover, Hartford, Mapfre , Narragansett, National General, Progressive , Safeco, Travelers, NFIP and Private Market Flood carriers and products.

• Candidate must have exceptional time management skills, be able to organize, set, and maintain priorities and multitask in a fast-paced work environment .

• Must excel with working independently and collaboratively as needed .

Compensation: The base salary range for this role is $65,000 to $80,000 annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.