Personal Lines/Flood Insurance Account Manager (Wilmington, NC or remote EST )

NFP; Wilmington (NC); Remote; USD 40,000 - 55,000; Full time

Job summary

An established industry player is looking for a proactive Account Manager to join their team in Wilmington, NC. This full-time position emphasizes strong communication skills and the ability to manage client relationships effectively. You will work closely with Advisors and Account Executives to service a portfolio of clients, ensuring their needs are met through excellent account management. The role requires a detail-oriented individual who can handle multiple tasks and maintain a focus on customer satisfaction. With a competitive salary and a supportive work culture, this opportunity is perfect for someone looking to make a meaningful impact in the insurance sector.

Benefits

PTO & paid holidays

401(k) with match

Health & wellness programs

Exclusive discount programs

Qualifications

• 3+ years of client service experience, preferably in the insurance industry.
• P&C Insurance License required upon hire.

Responsibilities

• Manage client accounts and maintain relationships with clients and carriers.
• Lead client meetings and oversee renewal and marketing processes.

Skills

Verbal Communication

Written Communication

Client Relationship Management

Analytical Skills

Problem-Solving Skills

Organizational Skills

Customer Focus

Decision-Making

Education

High School Diploma or equivalent

Additional education or training

Tools

Microsoft Office

EPIC agency management system

Job description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Job Summary:

The Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires supporting them in day-to-day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. You will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors. You will prepare materials for presentations and communications and assist team members with day-to-day client servicing. At this level, you will take an active role in client meetings. While in this role, you will be developing and maintaining relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients. You should be prepared to manage your own book of business.

This is a full-time position M-F, 8:30-5:00pm in our Wilmington, NC office. An in-office presence is essential for collaboration, learning the business, and our exceptional model of client servicing. If the candidate is within the regular commuting distance of an NFP office, they will be required to be in the office M-F. We will consider a remote option ONLY for well-experienced and P&C-licensed hires who are outside of a regular commuting distance but in the EST-mid Atlantic region and could report to the office when essential.

Essential Duties and Responsibilities:

• Works proactively to maintain relationships with carrier and client contacts. Lead client meetings for accounts assigned to them.
• Prior experience with flood underwriting requirements for NFIP, private flood markets and excess flood carriers.
• The Account Manager will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Flood Practice Leader, Account Executives and Advisors.
• Communicates directly with clients and carriers, in collaboration with the Account Executive or Advisor/Client Executive.
• Creates and maintains client files in accordance with office procedures. Responsible for keeping client policy records in the agency management system.
• Servicing existing flood book of business.
• Work directly with Flood Practice Leader to initiate and implement processes for building a growing flood book of business in the region and nationally.

Knowledge, Skills, and/or Abilities:

• Highly organized with excellent verbal and written communication skills
• Self-confident to make sound independent decisions
• Able to work overtime as necessary
• Ability to successfully interact with a variety of people and function well both in a team environment and autonomously
• Ability to handle situations in a calm, courteous and professional manner
• Customer-focused to establish and maintain effective relationships
• Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook
• Intermediate level of experience in agency management system(s)
• Ability to prioritize multiple tasks to meet deadlines
• Possess strong analytical and problem-solving skills
• Sharp attention to detail, decision-making skills, and problem resolution
• Flexibility and adaptability to changing priorities, deadlines and technology

Education and/or Experience:

• Typically, more than 3 years of client service and/or industry and product line experience required
• Prior experience with flood underwriting requirements for NFIP, private flood markets and excess flood carriers
• EPIC agency management system experience preferred
• HS Diploma or equivalent is required; additional education and/or related training is preferred

Certificates, Licenses, Registration:

• A P&C Insurance License is required upon hire.

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $40,000.00 – $55,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.