Personal Lines Department Manager

The Agency Recruiting; Florida; On-site; USD 80,000 - 110,000; Full time

Job summary

A leading insurance agency is looking for a Personal Lines Department Manager to oversee daily operations and ensure exceptional client service. Candidates should have at least 10 years of personal lines insurance experience, strong leadership skills, and a deep understanding of insurance products. The role involves managing a team, improving workflows, and driving growth in personal lines. This is an excellent opportunity for a strategic thinker focused on client satisfaction.

Qualifications

• 10 years of experience in personal lines insurance, with at least 5 years in a management role.
• Valid [State] insurance license.
• Strong knowledge of personal lines insurance products and coverages.

Responsibilities

• Oversee the day-to-day operations of the personal lines department.
• Ensure exceptional client service and satisfaction.
• Collaborate with sales teams to drive personal lines growth.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Client relationship management

Education

Bachelor's degree in Business, Insurance, or a related field

Tools

Applied Epic

AMS360

Job description

Position Summary

The Personal Lines Department Manager is responsible for overseeing the daily operations of the personal lines department, ensuring efficient workflow, exceptional client service, and achievement of departmental goals. This role requires a strong leader with excellent communication, organizational, and problem-solving skills, as well as a deep understanding of personal lines insurance products and services.

Responsibilities

• Team Leadership and Management:
  • Supervise, mentor, and motivate a team of personal lines account managers and support staff.
  • Conduct performance evaluations, provide feedback, and implement training programs.
  • Foster a positive and collaborative work environment.
  • Manage staffing levels and ensure adequate coverage.
  • Conduct regular team meetings to communicate goals, updates, and best practices.
• Departmental Operations:
  • Oversee the day-to-day operations of the personal lines department.
  • Develop and implement efficient workflows and procedures.
  • Monitor and manage department performance metrics and KPIs.
  • Ensure compliance with all company policies and insurance regulations.
  • Manage and maintain agency management systems.
• Client Relationship Management:
  • Ensure exceptional client service and satisfaction.
  • Handle escalated client issues and resolve complex problems.
  • Monitor client feedback and implement strategies to improve service delivery.
  • Ensure proper handling of client renewals, policy changes, and claims.
• Sales and Growth:
  • Collaborate with sales teams to drive personal lines growth.
  • Identify opportunities to cross-sell and up-sell insurance products.
  • Monitor market trends and competitor activity.
  • Develop and implement strategies to increase client retention.
• Underwriting and Carrier Relations:
  • Maintain strong relationships with insurance carriers.
  • Stay informed about underwriting guidelines and policy changes.
  • Ensure accurate and timely submission of applications and policy documents.
  • Work with underwriters to improve placement of difficult risks.

Qualifications

• Bachelor's degree in Business, Insurance, or a related field preferred.
• 10 years of experience in personallines insurance, with at least 5 years in a management role.
• Valid [State] insurance license.
• Strong knowledge of personal lines insurance products and coverages (e.g., auto, home, umbrella).
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in agency management systems (e.g., Applied Epic, AMS360).
• Strong organizational and time management skills.
• Ability to analyze data and generate reports.
• Strong problem-solving and decision-making skills.