Personal Lines Customer Service Representative

Smart Justice California; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in the insurance sector is seeking a detail-oriented Personal Lines Customer Service Representative to work remotely. This contract role involves managing customer accounts, reviewing auto policy changes, and ensuring compliance with company standards. Candidates must possess strong communication skills and an active license in Massachusetts or Rhode Island.

Qualifications

• 2+ years of experience as a Personal Lines Customer Service Representative in Massachusetts.
• Experience servicing and quoting personal lines insurance with multiple carriers.
• Active property and casualty license in Massachusetts or Rhode Island.

Responsibilities

• Support the team by handling administrative tasks while team members are out on leave.
• Review auto policy changes.
• Manage customer questionnaires and related follow-up.

Skills

Strong communication skills

Job description

Job Description:
We are seeking a detail-oriented and experienced Personal Lines Customer Service Representative to work remotely on a contract basis. This role involves a variety of administrative and account management duties. The ideal candidate will have strong communication skills, an active license in Massachusetts or Rhode Island, and the ability to work independently while meeting department productivity and quality standards.

Responsibilities:

• Support the team by handling administrative tasks while team members are out on leave.
• Review auto policy changes.
• Manage customer questionnaires and related follow-up.
• Handle RTA stamps and outreach.
• Contact customers to collect required information.
• Potentially assist with account management tasks at a later stage.

Requirements:

• 2+ years of experience as a Personal Lines Customer Service Representative in Massachusetts; experience managing a book of business (preferred)
• Experience servicing and quoting personal lines insurance with multiple carriers
• Active property and casualty license in Massachusetts or Rhode Island