Personal Lines Account Manager - Client Service & Growth

Iron Insurance Partners LLC; Marion (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

Iron Insurance Partners LLC in Marion, Kansas is hiring a Personal Lines Account Manager to support our production team. You will interact with clients by phone, email, and in person to ensure accurate, timely service and to help grow our agency.

The role includes posting payments in AMS360, handling client requests, routing to service centers, and maintaining upbeat client relations. If you thrive in a busy office and enjoy cross-selling and teamwork, apply today.

Responsibilities

• Post payments from clients in AMS360 and insurance carrier systems.
• Provide service to clients via phone, email, in person, or virtually.
• Direct clients to Service Centers when appropriate (e.g., Nationwide, Safeco, other carriers).
• Log client and carrier communications and set suspense for follow-up items.
• Receive and submit change requests to carriers and confirm in writing to clients.
• Report new claims to the company per procedures on the same day notification occurs.
• Review suspense items daily and address outstanding items.
• Process endorsements according to procedures.
• Respond to underwriter correspondence.
• Complete stewardship with clients weekly.
• Report significant activity (cancellations, non-renewals, underwriting info) to Account Executive/PL Service Manager.
• Provide reception for visitors and warmly greet customers.
• Assist in projects or transfers of business to aid PL objectives.
• Ability to cross-sell additional coverage or set appointments for Account Executives.
• Perform other duties as assigned

Job description

Iron Insurance Partners LLC in Marion, Kansas is hiring a Personal Lines Account Manager to support our production team. You will interact with clients by phone, email, and in person to ensure accurate, timely service and to help grow our agency.

The role includes posting payments in AMS360, handling client requests, routing to service centers, and maintaining upbeat client relations. If you thrive in a busy office and enjoy cross-selling and teamwork, apply today.