Personal Lines Account Manager: Client Growth & Service

Enders; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

Enders in Harrisburg, PA seeks a Personal Lines Account Manager to develop, maintain, and expand client relationships through prompt service, accurate quoting, applications, and timely changes on personal lines accounts. This role balances operational tasks with client-facing responsibilities to support retention and growth.

You will own renewals, provide coverage recommendations, coordinate with carriers, and ensure data accuracy across the agency management system.

Qualifications

• 2+ years of personal insurance experience.
• Pennsylvania Property and Casualty Insurance License.
• Proficiency with Microsoft Office Suite.
• Strong communication, prioritization, and customer service skills.

Responsibilities

• Manage and maintain an assigned book of personal lines business.
• Serve as primary point of contact for client service needs and account management.
• Own renewal process including proactive reviews 45 days in advance of policy expiration.
• Provide coverage recommendations and facilitate transitions between carriers as needed.
• Process policy changes including additions, deletions, and updates accurately and timely.
• Generate proof of insurance including ID cards and evidence of coverage.

Skills

Client service

Communication

Prioritization

Microsoft Office

Insurance licensing

Education

High School Diploma

Tools

Agency Management System

Job description

Enders in Harrisburg, PA seeks a Personal Lines Account Manager to develop, maintain, and expand client relationships through prompt service, accurate quoting, applications, and timely changes on personal lines accounts. This role balances operational tasks with client-facing responsibilities to support retention and growth.

You will own renewals, provide coverage recommendations, coordinate with carriers, and ensure data accuracy across the agency management system.