Personal Lines Account Manager — Client-Focused Insurance

Anderson, Bagley & Mayo Insurance Agency, Inc.; Leominster (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Anderson, Bagley & Mayo Insurance Agency, Inc. is seeking a Personal Lines Account Manager for its Leominster, MA office.

You will manage a book of auto, home, and other personal lines policies, advising clients on coverage options, processing new policies, renewals, endorsements, and cancellations. You will respond to inquiries by phone, email, and in person, provide proactive customer service, assist with claims, and maintain accurate records in the agency management system while collaborating

Qualifications

• Experience managing a personal lines book.
• Strong customer service and communication skills.
• Active Property & Casualty license in MA or willingness to obtain within defined timeframe.

Responsibilities

• Advise clients on coverage options and process new policies, renewals, endorsements, and cancellations.
• Respond to inquiries by phone, email, and in person.
• Maintain accurate records in the agency management system.
• Collaborate with colleagues and carriers to resolve issues and ensure cost-effective programs.

Skills

Account management

Personal insurance

Customer service

Organizational skills

Education

High school diploma

Professional designations (CISR/CIC) beneficial

Tools

Agency management system

Job description

Anderson, Bagley & Mayo Insurance Agency, Inc. is seeking a Personal Lines Account Manager for its Leominster, MA office.

You will manage a book of auto, home, and other personal lines policies, advising clients on coverage options, processing new policies, renewals, endorsements, and cancellations. You will respond to inquiries by phone, email, and in person, provide proactive customer service, assist with claims, and maintain accurate records in the agency management system while collaborating