Personal Lines Account Manager

HUB International; Thibodaux (LA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401k matching

Paid time off (PTO)

Job summary

HUB International in Thibodaux, LA is seeking a Personal Lines Account Manager to manage a book including high-net-worth Private Client insurance and provide professional service to clients, carriers, underwriters, and HUB colleagues for solid retention growth.

You will support Producers, handle renewals, prepare transactions, analyze client objectives, and stay updated on industry changes. Travel as needed; must hold a license or be willing to obtain the required lines.

Qualifications

• Excellent oral and written English communications skills.
• Superior customer service and problem solving skills.
• Proficiency with Microsoft Office and automated agency management systems.
• Ability to work in a team environment.
• Willing to travel on business when required.
• Currently licensed in good standing in required lines and states, or willing to obtain.

Responsibilities

• Makes decisions on books of insurance business for which the incumbent is responsible.
• Works with Producers and HUB personnel on client service, marketing, and renewal activities.
• Oversees preparation and processing for assigned accounts.
• Analyzes clients’ objectives and compares plans for suitability.
• Keeps up with changes in the insurance industry that may affect clients.
• Recommends changes to clients independently of manager approval.
• Acts as liaison between clients and carriers to resolve complex service issues.
• Negotiates with underwriters and carriers when needed.
• Maintains account retention and pursues cross-selling opportunities.
• Documents conversations and updates HUB systems as required.
• Travels on company business as required.
• Prepares management reports and attends continuing education trainings.

Skills

English proficiency

Customer service

Team collaboration

Problem solving

MS Office & AMS

Education

High school diploma or equivalent

Tools

AMS software

Job description

## Personal Lines Account ManagerApply: Hybrid Working: Thibodaux, LA: Full time: Posted Today: R0038703**ABOUT HUB INTERNATIONAL:**HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.**WHAT WE OFFER YOU:**At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:* Competitive salaries and benefits offerings* Medical/dental/vision insurance and voluntary insurance options* Health Savings Account funding* 401k matching program* Company paid Life and Short-Term Disability Plans* Supplemental Life and Long-Term Disability Options* Comprehensive Wellness Program* Paid Parental Leave* Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off* Great work/life balance, because that’s important for all of us!* Focus on creating a meaningful environment through employee engagement events* The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!* Growth potential - HUB is constantly growing and so can your career!* A rewarding career that helps local businesses in the community* Strong community support and involvement through HUB Gives**SUMMARY:**The Personal Lines Account Manager will manage a book of Personal Lines including High net-worth/Private Client insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to Producers in obtaining, maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.**ESSENTIAL DUTIES AND RESPONSIBILITIES:*** Makes decisions on books of insurance business for which the incumbent is responsible.* Works closely with Producers (if applicable) and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.* Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.* Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.* Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.* Makes appropriate recommendations to clients in response to those changes independent of manager approval.* Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve.* May also negotiate with underwriters and carriers.* Troubleshoots claims and billing issues.* Responsible for overall retention of accounts in assigned book of business.* Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals.* Identifies and follows-up on cross-selling opportunities when appropriate.* Manages, organizes, and conducts client meetings when necessary.* Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.* Ensures the accuracy of data in those systems.* Travels on company business as required.* Prepares reports for management as required. Attends industry related continuing education training and courses.* Performs other duties and projects as assigned.**REQUIREMENTS:*** Excellent oral and written English communications skills.* Superior customer service and problem solving skills.* Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.* Ability to work in a team environment.* Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required.* Currently licensed in good standing in required lines and states, or willing to obtain.Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent