Personal Lines Account Manager

Jonus Group; Norfolk (VA); On-site; USD 60,000 - 70,000; Full time

Job summary

The Jonus Group in Norfolk, VA seeks an experienced Personal Lines Account Manager specializing in High-Net-Worth insurance to manage a high-value portfolio and deliver concierge-level service to affluent clients.

The ideal candidate will hold an active Property & Casualty license, be proficient with AMS360, and have a proven track record in building trusted client relationships while providing expert guidance on coverages and policy servicing.

Qualifications

• Proven experience managing Personal Lines for high-net-worth portfolios.
• Active Property & Casualty license required.
• Strong client relationship management and concierge-level service.
• Experience with AMS360 or similar agency systems.

Responsibilities

• Manage a high-volume book of business with accuracy and responsiveness.
• Build and maintain long-term client relationships with high-touch service.
• Handle endorsements, renewals, remarketing opportunities, and reviews.
• Collaborate with carriers, producers, and internal teams to ensure satisfaction.
• Provide guidance on personal property and casualty coverages and underwriting guidelines.
• Utilize AMS360 to manage client accounts.

Skills

Client relationship management

High-net-worth insurance

Problem solving

Attention to detail

Written & verbal communication

Tools

AMS360

Job description

Personal Lines Account Manager (High-Net-Worth Insurance)

Job Summary

Seeking an experienced and dedicated Personal Lines Account Manager with a specialization in High-Net-Worth insurance programs. The ideal candidate will have a strong background in managing high-value insurance portfolios, exceptional client relationship management skills, and a commitment to delivering concierge-level service. If you are detail-oriented, possess excellent problem-solving abilities, and thrive in a fast-paced environment

Compensation Package

• Salary Range: $60,000 - $70,000 annually
• Competitive benefits package
• Opportunities for professional growth and development

Responsibilities

• Manage a high-volume book of business with accuracy and responsiveness.
• Build and maintain long-term client relationships by delivering high-touch, concierge-level service.
• Handle endorsements, renewals, remarketing opportunities, and coverage reviews.
• Collaborate effectively with insurance carriers, producers, and internal team members to ensure client satisfaction.
• Provide expert guidance on personal property and casualty coverages, underwriting guidelines, policy servicing, and renewal management.
• Utilize insurance carrier platforms and agency management systems (AMS360 preferred) to manage client accounts.

Qualifications/Requirements

• Proven experience as a Personal Lines Account Manager, with expertise in High-Net-Worth insurance programs and carriers such as PURE, Chubb, Cincinnati, AIG Private Client, Berkley One, etc.
• Active Property & Casualty license is required.
• Exceptional client relationship management skills with a focus on delivering personalized service.
• Strong attention to detail, critical-thinking abilities, and problem-solving skills.
• Proficiency in written and verbal communication, with the ability to build trust and rapport with clients.
• Knowledge of personal property and casualty insurance coverages, underwriting guidelines, and policy servicing.
• Experience with AMS360 and other insurance carrier platforms is preferred.