Personal Lines Account Manager

Questpro; Farmers Branch (TX); On-site; USD 60,000 - 95,000; Full time

Job summary

Questpro in Farmers Branch, TX is seeking an experienced Licensed Personal Lines Account Manager to manage and strengthen relationships with personal insurance clients, focusing on high-net-worth individuals and families.

The role requires independent agency experience, the ability to handle complex exposures, and proactive, personalized service. You will collaborate with producers and carriers to deliver strong client outcomes and growth.

Qualifications

• Active Property and Casualty license in the applicable state(s).
• 3–5 years of personal lines account management experience within an independent insurance agency.
• Experience serving high-net-worth or affluent personal lines clients.
• Strong knowledge of personal insurance coverages, underwriting considerations, carrier appetites, policy forms.
• Ability to manage complex accounts with multiple properties, vehicles, valuables, umbrella or excess liability.
• Strong ability to review policies, identify coverage gaps, and explain insurance concepts clearly.
• Excellent organization, communication, accuracy, professionalism, discretion, and attention to detail.
• Proficiency with agency management systems, including Applied Epic, and carrier platforms.

Responsibilities

• Manage an assigned book of personal lines business, including high-net-worth and complex accounts.
• Serve as the primary service contact, providing timely, professional, and consultative support.
• Review insurance programs to identify coverage gaps, changing exposures, cross-selling opportunities, and risk-management solutions.
• Handle submissions, policy changes, renewals, endorsements, billing questions, certificates, evidence of insurance, and other service requests.
• Market new and renewal accounts to carrier partners and compare coverage, pricing, limits, deductibles, and underwriting requirements.
• Prepare clear, accurate proposals, coverage summaries, and client recommendations.
• Coordinate coverage for high-value homes, secondary residences, luxury vehicles, valuables, umbrellas or excess liability, domestic staff, watercraft, and other affluent-client exposures.
• Proactively manage renewals, including exposure updates, loss-history review, carrier negotiation, and client presentations.
• Build trusted relationships with clients, producers, underwriters, claims professionals, and referral partners.
• Assist with claims reporting and advocate for a smooth, responsive claims experience.
• Maintain accurate documentation and follow agency procedures, carrier requirements, licensing rules, and applicable regulations.
• Support retention, organic growth, team collaboration, carrier training, continuing education, and process improvement.

Skills

P&C license

Personal lines experience

High-net-worth client experience

Policy underwriting knowledge

Account management

Communication & discretion

Agency systems (Applied Epic)

Tools

Applied Epic

Job description

Personal Lines Account Manager

Farmers Branch, TX

Temp to Hire

We are working with a growing Texas-based insurance brokerage built on trusted relationships, responsive service, and thoughtful risk management.

Our client is seeking an experienced Licensed Personal Lines Account Manager to manage and strengthen relationships with personal insurance clients, with a focus on high-net-worth individuals and families.

The ideal candidate has independent agency experience, understands complex personal lines exposures, and delivers proactive, highly personalized service. This role manages an assigned book of business, supports retention and growth, and partners closely with producers and carriers to deliver strong client outcomes.

Key Responsibilities

• Manage an assigned book of personal lines business, including high-net-worth and complex accounts.
• Serve as the primary service contact, providing timely, professional, and consultative support.
• Review insurance programs to identify coverage gaps, changing exposures, cross-selling opportunities, and risk- management solutions.
• Handle submissions, policy changes, renewals, endorsements, billing questions, certificates, evidence of insurance, and other service requests.
• Market new and renewal accounts to carrier partners and compare coverage, pricing, limits, deductibles, and underwriting requirements.
• Prepare clear, accurate proposals, coverage summaries, and client recommendations.
• Coordinate coverage for high-value homes, secondary residences, luxury vehicles, valuables, umbrellas or excess liability, domestic staff, watercraft, and other affluent-client exposures.
• Proactively manage renewals, including exposure updates, loss-history review, carrier negotiation, and client presentations.
• Build trusted relationships with clients, producers, underwriters, claims professionals, and referral partners.
• Assist with claims reporting and advocate for a smooth, responsive claims experience.
• Maintain accurate documentation and follow agency procedures, carrier requirements, licensing rules, and applicable regulations.
• Support retention, organic growth, team collaboration, carrier training, continuing education, and process improvement.

Required Qualifications

• Active Property and Casualty insurance license in the applicable state or states.
• 3-5 years of personal lines account management experience within an independent insurance agency.
• Experience serving high-net-worth or affluent personal lines clients.
• Strong knowledge of personal insurance coverages, underwriting considerations, carrier appetites, policy forms
• Ability to manage complex accounts with multiple properties, vehicles, valuables, umbrella or excess liability
• Strong ability to review policies, identify coverage gaps, and explain insurance concepts clearly.
• Excellent organization, communication, accuracy, professionalism, discretion, and attention to detail.
• Proficiency with agency management systems, including Applied Epic, and carrier platforms.