Personal Lines Account Manager

Insurance Brokers of MN; Anoka (MN); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Supportive culture

Professional development

Meaningful client impact

Job summary

Insurance Brokers of MN is seeking an experienced Insurance Account Manager for our Personal Lines Team. You will support quoting, processing, and servicing personal lines accounts, working closely with agents and staff to maintain client relationships.

The role emphasizes customer service, effective communication, and proactive multitasking in a collaborative environment. A strong attention to detail is essential for success.

Qualifications

• 1+ years of experience in personal lines insurance.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Customer service mindset and professional demeanor.
• Proficiency with AMS360 or similar insurance management systems is a plus.

Responsibilities

• Enter client information into AMS360 accurately and efficiently.
• Manage client communications and maintain strong relationships.
• Perform personal lines quoting and processing.
• Assist agents with marketing and re-marketing efforts.
• Communicate professionally with clients via phone, email, mail, and in person.
• Process policy changes, binders, and replacement cost estimators.
• Answer billing questions and explain premiums and policies.
• Organize and track quoting processes and follow-ups.
• Support administrative tasks and team operations as needed.

Skills

Communication skills

Organizational skills

Teamwork

Customer service

Multitasking

Tools

AMS360

Job description

Benefits:

• Retirement plan
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About Us

We’re a collaborative, client-focused insurance agency that values strong relationships, attention to detail, and a positive work environment. Our Personal Lines Team is growing, and we’re looking for an experienced Insurance Account Manager to join us.

Position Overview

We are seeking a detail-oriented and highly organized individual to join our Personal Lines Team. You’ll work closely with agents and staff to support quoting, processing, and servicing personal lines accounts. This is a customer service-focused role that requires strong communication skills, multitasking ability, and a proactive mindset.

Responsibilities

• Enter client information into AMS360 accurately and efficiently
• Manage client communications and maintain strong relationships
• Perform personal lines quoting and processing
• Assist agents with marketing and re-marketing efforts
• Communicate professionally with clients via phone, email, mail, and in person
• Process policy changes, binders, and replacement cost estimators
• Answer billing questions and explain premiums and policies
• Organize and track quoting processes and follow-ups
• Support administrative tasks and team operations as needed

Qualifications

• Preferred: Active Property & Casualty (P&C) license
• Required: 1+ years of experience in personal lines insurance
• Proficiency in AMS360 or similar insurance management systems is a plus
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently and as part of a team
• Customer service mindset and professional demeanor

Skills

• Microsoft Office Suite proficiency
• Experience with office equipment (printers, fax machines, etc.)
• Professional attitude and appearance
• Resourceful and proactive problem-solving
• Multitasking and time-management skills, with the ability to prioritize tasks

What We Offer

• Supportive and team-oriented culture
• Opportunities for professional development
• A chance to make a meaningful impact in the lives of our clients