Personal Injury Pre-Lit Case Manager | REMOTE

EvenUp; Salt Lake City (UT); Remote; USD 63,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life/accident/critical illness options

Flexible paid time off

10 US observed holidays + provincial

Home office stipend

401(k)/RRSP

Paid parental leave

In-person meet-up program

Hubs in San Francisco and Toronto

Job summary

EvenUp is seeking a Pre-Litigation Associate to act as an operations expert, driving early-stage personal injury cases with precision and care. You will initiate claims, manage medical records, obtain police reports, and coordinate client care, ensuring comprehensive files for attorneys to build strong demand.

As a remote role based in the United States, you will handle liaison with insurers, oversee demand preparation, negotiate liens, and guide cases from intake to resolution with high-volume,

Qualifications

• 3+ years of experience in high-volume personal injury case management, ideally handling 75+ cases at a time.
• Experience opening auto/health insurance claims, communicating with insurance carriers, managing treatment, demand preparation + drafting, records and bills retrievals, negotiating with insurance carriers, and final lien reductions.
• Highly detail-oriented, organized, and self-motivated.
• Clear and professional communication with clients, medical providers, attorneys, and insurers; comfortable working independently in a remote setting.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Spot and eliminate operational inefficiencies to drive speed and accuracy.
• Uphold the highest standards in documentation, file integrity, and communication.

Skills

High-volume PI case management

Attention to detail

Client communication

Remote work independence

Time management

Tools

Excel

Job description

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

Our Pre-Litigation Operations team drives case progress from intake to resolution with consistency, compassion, and control. We combine deep legal experience with cutting-edge tools to deliver exceptional outcomes for our attorney partners and their clients. Our team members are highly skilled, tech-enabled legal professionals who take ownership of the details so nothing falls through the cracks.

As a Pre-Litigation Associate, you will serve as a critical operations expert, ensuring every case is handled with exceptional accuracy, urgency, and care. You will play a pivotal role in driving pre-litigation personal injury cases through their critical early stages. This includes initiating claims, managing and organizing medical records and bills retrievals, obtaining police reports, and coordinating care for clients. You will also oversee demand preparation, resolve final liens, negotiate with insurance carriers, and manage cases through to completion, ensuring that attorneys have comprehensive, well-documented files to effectively build and negotiate each case. This is a remote role for experienced professionals who excel in high-volume, detail-critical environments and who take pride in meticulous casework that directly impacts client outcomes.

This is a remote role that can be based anywhere in the United States.

What you’ll do:

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Spot and eliminate operational inefficiencies to drive speed and accuracy.
• Uphold the highest standards in documentation, file integrity, and communication.

What we look for:

• Have 3+ years of experience in high volume personal injury case management, ideally having handled 75+ cases minimum at a time
• Have experience in the following: opening auto/health insurance claims, communicating with insurance carriers, managing treatment, demand preparation + drafting, records and bills retrievals, negotiating with insurance carriers, and final lien reductions.
• Are highly detail-oriented, organized, and self-motivated.
• Excel at process execution in fast-paced, high-volume environments.
• Communicate clearly and professionally with clients, medical providers, attorneys, and insurers.
• Take ownership of your work and hold yourself to high standards of quality and accountability.
• Are comfortable working independently in a remote setting, with strong time management skills.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Compensation Range: $63K - $74K

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.