Personal Injury Operations Manager

Socket.dev; Beverly Hills (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Unlimited performance-based bonus

PTO & benefits

Job summary

Socket.dev in Beverly Hills, CA is seeking an experienced Personal Injury Operations Manager to serve as the right hand to the Managing Attorney and oversee the day-to-day operations of a growing Personal Injury law practice.

This leadership role focuses on office management, legal operations, case management oversight, and business growth initiatives, guiding teams to improve efficiency, service quality, and referral-driven growth.

Qualifications

• 5+ years of Personal Injury case management experience.
• Extensive knowledge of Personal Injury pre-litigation processes.
• Prelitigation and/or Litigation experience within a Personal Injury practice.
• Experience managing complex, high-volume caseloads.
• Legal operations or law firm management experience.
• Strong organizational, communication, and leadership skills.
• Proven ability to improve processes and drive operational efficiency.
• Experience working directly with attorneys, clients, and prelitigation teams.

Responsibilities

• Oversee daily PI practice operations and admin functions.
• Manage Personal Injury case management from intake through resolution.
• Assist with escalated client matters and case strategy discussions.
• Ensure case files are properly managed and deadlines are met.
• Support attorneys and case managers with workflow management and resource allocation.
• Coordinate communication between attorneys, case managers, intake staff, and support teams.
• Ensure compliance with firm procedures and best practices.

Skills

People management

Legal operations

Case management

Leadership

Client relationship management

Process improvement

Cross-functional collaboration

Tools

CRM systems

Case management software

Legal technology platforms

Job description

Personal Injury Operations Manager

Location: Beverly Hills, CA Area (Hybrid: 3-4 Days In Office, 1-2 Days Remote)
Salary: $75,000 - $95,000 Base Salary (Based on Experience)
Bonus: Unlimited Performance-Based Bonus Opportunity (Bonus typical range $5,000-$50,000, but can be higher)
Benefits: Paid Time Off (PTO) and other benefits offered

About the Role

We are seeking an experienced Personal Injury Operations Manager to serve as the right hand to the Managing Attorney and oversee the day-to-day operations of a growing Personal Injury law firm. This is a high-impact leadership position responsible for office management, legal operations, team coordination, case management oversight, and business growth initiatives.

The ideal candidate is a seasoned Personal Injury professional who understands the complete lifecycle of a case, can lead teams effectively, improve operational efficiency, and support the firm's client service and marketing efforts.

Key Responsibilities

Operations & Office Management

• Serve as the second-in-command to the Managing Attorney.
• Oversee daily office operations and administrative functions.
• Develop and improve systems, workflows, and standard operating procedures.
• Ensure accountability and performance across legal support staff.
• Monitor key performance indicators and operational goals.

Case Management Oversight

• Oversee Personal Injury case management from intake through resolution.
• Assist with escalated client matters and case strategy discussions.
• Ensure case files are properly managed and deadlines are met.
• Support attorneys and case managers with workflow management and resource allocation.

Legal Operations

• Manage and optimize legal processes, technology, and systems.
• Coordinate communication between attorneys, case managers, intake staff, and support teams.
• Ensure compliance with firm procedures and best practices.
• Support litigation teams as needed with case flow management and operational support.

Marketing & Business Development Support

• Assist with referral partner relationships and business development initiatives.
• Support intake and marketing teams to maximize signed cases.
• Help develop strategies to increase referral opportunities and client acquisition.
• Track and report on referral and marketing performance metrics.

Leadership & Team Development

• Mentor and develop staff members.
• Assist with hiring, onboarding, training, and performance management.
• Foster a positive, high-performance culture focused on client service and results.
• Lead by example through accountability, professionalism, and teamwork.

Qualifications

Required

• 5+ years of Personal Injury case management experience.
• Extensive knowledge of Personal Injury pre-litigation processes.
• Prelitigation and/or Litigation experience within a Personal Injury practice.
• Experience managing complex, high-volume caseloads.
• Legal operations or law firm management experience.
• Strong organizational, communication, and leadership skills.
• Proven ability to improve processes and drive operational efficiency.
• Experience working directly with attorneys, clients, and prelitigation teams.

Preferred

• Prior management or leadership experience.
• Experience referring or generating cases for a Personal Injury law firm.
• Experience managing legal support staff or case management teams.
• Bilingual Spanish-English capabilities.
• Experience with CRM, case management, and legal technology platforms.

What We're Looking For

The ideal candidate is a proactive leader who can confidently manage operations, support firm growth, and ensure exceptional client service. You are comfortable making decisions, solving problems independently, and acting as a trusted partner to the Managing Attorney. This role is perfect for someone who wants to help build and scale a successful Personal Injury practice while leading a dedicated team!

If you have a strong Personal Injury background, leadership experience, and the ability to run a law firm's operations while supporting growth, we encourage you to apply.