Personal Injury Legal Assistant: Claims & Settlement

Herrman & Herrman, PLLC: Personal Injury & Car Accident Law Firm; McAllen (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Herrman & Herrman, P.L.L.C. is seeking a motivated Legal Assistant to support attorneys in managing a docket of personal injury cases from intake through settlement.

Ideal candidates have prior experience with insurance claims and/or a strong sales background, and excel in client communication and follow-up. The role emphasizes coordinating with insurance adjusters, medical providers, and other parties, while ensuring timely progression of cases and high-quality client service.

Qualifications

• Experience supporting attorneys and managing active case dockets.
• Strong familiarity with auto, property damage and insurance claims.
• Excellent communication with clients, adjusters, and medical providers.

Responsibilities

• Assist attorneys with managing and moving active personal injury docket.
• Maintain regular communication with clients and provide case status updates.
• Communicate with insurance adjusters, medical providers, repair facilities, rental car companies and others.
• Assist clients with property damage claims, including vehicle repairs and total-loss issues.
• Assist clients with obtaining rental vehicles and resolving rental car issues.
• Follow up with insurance companies regarding property damage payments, vehicle inspections, estimates, total-loss evaluations and rental car authorizations.
• Help resolve delays involving vehicle repairs, property damage payments and rental transportation.
• Follow up on insurance claims, liability decisions, coverage issues, medical records and bills.
• Assist attorneys with gathering and organizing information for settlement negotiations.
• Track deadlines and ensure cases progress.
• Maintain detailed case-management notes.
• Identify problems or delays and escalate to attorney.
• Ensure clients receive excellent service and communication throughout their case.
• Work with attorneys and team to meet productivity and performance goals.

Skills

Organization

Communication

Follow-up

Deadline management

Insurance claims knowledge

Sales experience

Customer service

Team player

Job description

Herrman & Herrman, P.L.L.C. is seeking a motivated Legal Assistant to support attorneys in managing a docket of personal injury cases from intake through settlement.

Ideal candidates have prior experience with insurance claims and/or a strong sales background, and excel in client communication and follow-up. The role emphasizes coordinating with insurance adjusters, medical providers, and other parties, while ensuring timely progression of cases and high-quality client service.