Legal Assistant

Herrman & Herrman, PLLC: Personal Injury & Car Accident Law Firm; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Herrman & Herrman, P.L.L.C. is seeking a motivated Legal Assistant to support busy personal injury attorneys from intake through settlement in a fast-paced environment.

Ideal candidates have experience with insurance claims or a strong sales background, and excel at client communication, follow-up, and meeting deadlines while coordinating with insurers, medical providers, and other parties to move cases toward resolution.

Qualifications

• Experience with insurance claims or insurance company background.
• Sales experience is highly valued for this role.
• Strong communication and follow-up skills are required.
• Highly organized with the ability to manage multiple files.

Responsibilities

• Assist attorneys with managing and moving an active personal injury docket.
• Maintain regular communication with clients and provide case status updates.
• Coordinate with insurance adjusters, medical providers, and rental car companies.
• Assist clients with property damage claims, including repairs and total-loss issues.
• Track deadlines and ensure cases progress toward settlement.

Skills

Insurance experience

Sales experience

Communication

Organization

Follow-up

Customer service

Job description

LEGAL ASSISTANT – PERSONAL INJURY LAW FIRM

Herrman & Herrman, P.L.L.C. is seeking a motivated, organized, and results-driven Legal Assistant to assist our attorneys with managing active personal injury case dockets.

We are specifically interested in candidates who have previous experience working for an insurance company and/or a strong background in sales. We want individuals who understand insurance claims, communicate effectively, follow up consistently, manage deadlines, and help move cases toward resolution.

What You’ll Do

As a Legal Assistant, you will work directly with and under the supervision of an attorney to assist with managing a docket of personal injury cases from intake through settlement.

Responsibilities include:

• Assist attorneys with managing and moving an active personal injury docket
• Maintain regular communication with clients and provide appropriate case status updates
• Communicate with insurance adjusters, medical providers, repair facilities, rental car companies, and other parties
• Assist clients with property damage claims, including vehicle repairs and total-loss issues
• Assist clients with obtaining rental vehicles and resolving rental car issues related to their claims
• Follow up with insurance companies regarding property damage payments, vehicle inspections, estimates, total-loss evaluations, and rental car authorizations
• Help resolve delays involving vehicle repairs, property damage payments, and rental transportation
• Follow up on insurance claims, liability decisions, coverage issues, medical records, bills, and other outstanding case matters
• Assist attorneys with gathering and organizing information needed for settlement negotiations
• Track deadlines and ensure cases continue progressing
• Maintain accurate and detailed case-management notes
• Identify problems or delays and promptly bring them to the assigned attorney's attention
• Help ensure clients receive excellent service and communication throughout their case
• Work with attorneys and team members to meet productivity and performance goals

Important Scope of the Legal Assistant Role

Legal Assistants provide support to attorneys and clients under the direction and supervision of a licensed attorney.

A Legal Assistant is not an attorney and may not:

• Provide legal advice to clients
• Set, negotiate, or change attorney fees
• Represent themselves as an attorney
• Represent a client in court or otherwise engage in the unauthorized practice of law
• Make legal decisions on behalf of the client or attorney
• Give a client an independent legal opinion regarding liability, settlement value, legal rights, or legal strategy

Any question requiring legal advice, an attorney decision, or legal judgment must be immediately referred to the supervising attorney.

Who We Are Looking For

Candidates with previous insurance-company experience are strongly preferred, particularly individuals who have worked in claims, adjusting, bodily injury, auto insurance, property damage, liability, or similar positions.

We are also very interested in candidates with sales experience because this position requires confidence, persistence, excellent communication, strong follow-up skills, and the ability to work toward results.

Our ideal candidate is:

• Highly organized and able to manage multiple files and priorities
• Comfortable working in a fast-paced, high-volume environment
• Excellent on the telephone and comfortable communicating with clients and insurance professionals
• Knowledgeable about auto insurance claims, property damage, and rental vehicle issues
• Persistent with follow-up and does not allow matters to sit unresolved
• Goal-oriented and motivated by measurable results
• A strong problem-solver
• Detail-oriented and accountable for their work
• Able to work with deadlines and performance expectations
• Able to recognize when a client's question must be referred to an attorney
• A strong team player who works effectively with attorneys and support staff
• Focused on providing excellent client service

Preferred Experience

We strongly encourage applicants with backgrounds in:

Prior law firm experience is helpful, but insurance-company and sales experience may be equally valuable for the right candidate.

About Herrman & Herrman, P.L.L.C.

Herrman & Herrman, P.L.L.C. is a personal injury law firm dedicated to representing injured clients and providing excellent client service. We are looking for individuals who want to work in a performance-driven environment where accountability, communication, teamwork, and results matter.

If you have worked on the insurance side and understand how claims are handled—or if you have a strong sales background and know how to communicate, follow up, and get results—we want to hear from you.

Apply today to join the Herrman & Herrman, P.L.L.C. team.