Personal Injury Case Manager

J

Los Angeles (CA)

On-site

USD 41,000 - 55,000

Full time

17 hours ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Matching

Paid Holidays

Paid Time Off

Paid Parking

Ongoing Training

Career Advancement

Job summary

J&Y Law in Century City, CA, is seeking a Personal Injury Case Manager to manage an active caseload from intake to settlement. The ideal candidate should excel in client communication, organization, and possess a strong understanding of personal injury claims.

We offer competitive hourly pay between $30 and $40, along with comprehensive benefits like medical, dental, and vision insurance, a 401(k) plan with employer matching, paid time off, and ongoing training.

Qualifications

Previous Plaintiff Personal Injury Case Management experience.
Strong understanding of California Personal Injury claims.
Excellent written and verbal communication skills.
Strong organizational and time management abilities.
Exceptional customer service skills with compassion and empathy.

Responsibilities

Manage an active caseload from intake through settlement.
Contact newly assigned clients within 24 hours of case assignment.
Educate clients regarding the claims process.
Gather and review case documents and evidence.
Communicate with insurance adjusters and medical providers.

Skills

Personal Injury Case Management

Communication

Organization

Customer Service

Problem-Solving

Attention to Detail

Tools

Litify

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Personal Injury Case Manager

Century City, CA, US

6 days ago Requisition ID: 1199

Salary Range: $30.00 To $40.00 Hourly

Personal Injury Case Manager

About J&Y Law

J&Y Law is one of Southern California's fastest-growing Plaintiff Personal Injury and Elder Abuse law firms. We are dedicated to delivering exceptional legal representation while providing an outstanding client experience. Our success is driven by a team of professionals who are committed to excellence, collaboration, and continuous improvement.

We are currently seeking an experiencedPersonal Injury Case Manager to join our growing Pre-Litigation Department. This position is ideal for someone who thrives in a fast-paced environment, enjoys working directly with clients, and takes pride in moving cases efficiently while delivering exceptional service.

All applications will remain strictly confidential.

Why Join J&Y Law?

Medical, Dental, and Vision Insurance
401(k) with Employer Matching
Paid Holidays
Paid Time Off
Paid Parking
Ongoing Training and Professional Development
State-of-the-Art Technology and Litify Case Management Software
Opportunities for Career Advancement
Collaborative and Supportive Team Environment

Position Summary

The Personal Injury Case Manager is responsible for managing an active caseload from intake through settlement while serving as the primary point of contact for clients throughout the life of their case.

This role requires exceptional communication, organization, and problem-solving skills. The ideal candidate will ensure each case progresses efficiently, clients remain informed, and all deadlines and firm standards are consistently met.

Essential Duties and Responsibilities

Client Management

Contact newly assigned clients within 24 hours of receiving the case assignment.
Build strong relationships with clients by providing compassionate, professional service.
Maintain regular communication with clients throughout the duration of the case.
Educate clients regarding the claims process and set appropriate expectations.
Promptly respond to client calls, emails, and text messages.
Maintain detailed notes documenting all client communications.

Case Management

Review all new case files for completeness and accuracy.
Obtain missing documents and supporting evidence.
Coordinate medical treatment and referrals when appropriate.
Monitor treatment progress and identify additional treatment needs.
Review police reports, medical records, and supporting documentation.
Ensure all cases continue moving efficiently through each stage of the pre-litigation process.

Insurance and Claims

Communicate with insurance adjusters, medical providers, lien holders, and vendors.
Assist clients with property damage claims, rental vehicles, and loss-of-use issues.
Submit MedPay documentation when applicable.
File Government Tort Claims within statutory deadlines.Calendar all applicable deadlines in the firm's case management system.

Serious Injury Cases

Identify Serious Injury (SI) cases requiring immediate attorney review.
Coordinate the collection of police reports, policy limits, witness statements, photographs, videos, and other critical evidence.
Assist with Pre-Procedure Evaluations (PPEs), including obtaining records, bills, estimates, policy limits, ISO reports, and Criminal Background Checks when required.
Coordinate with Records Clerks to obtain prior medical records and documentation.

Documentation & Case Progression

Maintain accurate and organized electronic case files.
Update Litify with all case activity and communications.
Scan, upload, and organize documents promptly.
Ensure all case milestones and deadlines properly documented.
Work closely with attorneys and support staff to move cases toward settlement.

Additional Responsibilities

Participate in settlement preparation and negotiations as directed by an attorney.
Seek opportunities to enhance the client experience and encourage client reviews.
Maintain professionalism and confidentiality at all times.
Perform additional duties as assigned.

Qualifications

Required