Personal Injury Case Manager

Pathway Law Firm; Costa Mesa (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Pathway Law Firm in Costa Mesa, CA seeks an experienced Personal Injury paralegal to manage a high-volume caseload from intake through demands. The ideal candidate has 5 years of PI experience, Spanish bilingual proficiency, and strong client communication skills.

You will coordinate medical treatment, verify insurance, and prepare cases for settlement while collaborating with attorneys. A detail-oriented, organized professional with excellent follow-through is essential for success.

Qualifications

• 5 years of experience managing a heavy caseload in Personal Injury.
• Experience handling a file from intake to demands and working in a fast-paced environment.
• Must be detail oriented, organized with excellent follow-through to meet multiple deadlines.
• Excellent communication and people skills due to heavy client contact.
• Bilingual in Spanish is required.

Responsibilities

• Establish and maintain client communication from intake to settlement; provide case updates.
• Conduct thorough case evaluations gathering intake details, police reports, photos, statements and documents.
• Accurately input and update case details in the firm’s case management system; manage files.
• Confirm insurance coverage, policy limits, and liability; liaise with adjusters and defense counsel.
• Coordinate clients' medical treatment; schedule appointments and follow-ups with providers.
• Track treatment progress, review medical records and bills for case readiness.
• Organize and maintain case files; ensure documents are stored and accessible.
• Assist with demand preparation; summarize records and calculate damages.
• Support negotiations and settlements; draft final settlement documents.
• Address disputes and issues to maintain smooth claims processing.
• Coordinate with litigation team for trial preparation; ensure accuracy of records.
• Handle high-volume caseload; meet deadlines and manage multiple cases.
• Stay informed on personal injury laws and procedures.

Skills

Client communication

Case management

Spanish language

Medical terminology

Injury claims process

Education

High school diploma

Associate degree preferred

Job description

1. Client Communication & Case Management – Establish and maintain ongoing communication with clients from intake to settlement, providing case updates, answering questions, and ensuring a positive client experience.

2. Case Investigation & Intake Analysis – Conduct thorough case evaluations by gathering intake details, police reports, accident photos, witness statements, and relevant documents to build a strong case foundation.

3. Database Management & Documentation – Accurately input and update case details in the firm’s case management system, ensuring all client, insurance, and medical records are properly recorded and easily accessible.

4. Insurance Verification & Correspondence – Confirm insurance coverage, policy limits, and liability issues while maintaining consistent contact with adjusters, defense counsel, and third-party carriers.

5. Medical Treatment Coordination – Oversee clients’ medical care and treatment plans, ensuring they attend necessary medical appointments, therapy sessions, and specialist consultations. Schedule, calendar, and follow up with medical providers while guiding clients through the treatment process.

6. Monitor Case Progress & Review Medical Records – Track treatment progress, medical updates, and case developments, reviewing medical records and bills to assess treatment completion and case readiness for demand.

7. Organize & Maintain Case Files – Ensure all medical records, accident reports, insurance communications, and legal documents are properly stored, updated, and ready for demand submission or litigation.

8. Prepare Cases for Demand & Settlement – Collaborate with demand writers, attorneys, and lien negotiators to ensure cases are fully developed before submission, including summarizing medical records, calculating damages, and verifying outstanding liens.

9. Assist with Negotiations & Settlements – Work alongside attorneys to gather additional documentation, communicate settlement updates to clients, and prepare final settlement documents for resolution.

10. Dispute Resolution & Problem-Solving – Address insurance disputes, medical treatment issues, and client concerns, working proactively to resolve potential case delays and ensure a smooth claims process.

11. Coordinate with Litigation Team – When cases transition to litigation, ensure all medical records, case summaries, and client statements are accurate and organized for trial preparation.

12. Handle High-Volume Caseload Efficiently – Manage multiple cases simultaneously in a fast-paced environment, ensuring deadlines are met, follow-ups are completed, and no detail is overlooked.

13. Stay Informed on Personal Injury Laws & Procedures – Keep up to date with industry best practices, legal requirements, and evolving case strategies to improve overall case handling and client success.

QUALIFICATIONS:

Qualified candidates will have 5 years of experience managing a heavy caseload in the Personal Injury field. Candidate must have experience managing a file from intake to demands and be able to work in a fast-paced environment. Must be detail orientated, organized with excellent follow-through in order to meet multiple deadlines. The candidate must have excellent communication and people skills as this role requires heavy client contact. Knowledge of medical terminology and insurance terminology. Understanding the injury claims process. Bilingual in Spanish is required.

EDUCATION and EXPERIENCE:

High school diploma or equivalent required, with some coursework. Associate degree preferred. One year of related experience is required.

About Pathway Law Firm. PC

At Pathway Law Firm, we are dedicated to helping individuals navigate complex legal challenges with confidence and clarity. Our firm is built on integrity, client advocacy, and results-driven representation. We are committed to delivering exceptional legal services with compassion and professionalism.

Working at Pathway Law Firm means being part of a highly respected, client-centered team that values collaboration, innovation, and career growth. We invest in our employees by offering a supportive work environment, professional development opportunities, and a culture that fosters success. If you are looking for a firm where your work truly makes an impact and where you will be appreciated for your contributions, Pathway Law Firm is the place for you! Come Experience the Difference and Go Beyond Ordinary – Choose Excellence!

At Pathway Law Firm we believe in Five Foundational Principles:

• Commitment to Excellence – We hold ourselves to the highest standards in client service and legal representation.
• Culture of Teamwork – Collaboration and mutual support drive our success.
• Client-Centered Approach – Every case is handled with care, integrity, and dedication to achieving the best outcome.
• Growth and Development – We provide opportunities for employees to advance their careers and expand their skills.
• Integrity and Transparency – Ethical decision-making and open communication are the foundation of our firm.

We welcome individuals who share our commitment to excellence to apply for our current open position(s) and become a valued part of our team.